Last updated on 1 April 2020 at 14:45pm
Due to the current health crisis, the Library is closed until further notice. This includes the 24-hour computer suite and Heritage Quay, and laptop lockers. For further updates please see the University website.
Although the building is physically closed, the library service is definitely open! Library staff are working virtually wherever possible and all our online services are up and running. Please see our FAQs below about what is available and where you can get help.
Frequently Asked Questions
Can I still get help with Library and IT queries?
The Library and IT help desk is closed, but we are running an online enquiry service. For all queries, please visit HudHelp. You will be able to find answers to commonly asked questions here and request support via the relevant contact form.
If you need help with your research, literature searching or referencing, our librarians are more than happy to help. You can send your queries to us via email, or use the online form in HudHelp to book a one-to-one appointment via phone or video call.
Can I still access Summon and other online materials?
Yes, all online library resources (including Summon, ebooks, journal articles, newspapers and more) will be available as normal. You will need to log in with your University email and password. If you have trouble accessing any online resources, please email library with details of what you were trying to access and we will investigate.
How do I use library ebooks?
You will find full instructions on how to use the various different ebook types available in the library in our ebook guide.
I'm not sure how to reference my work in APA 6th. Where can I get help?
You will find full instructions on APA 6th referencing, including online reference builders, on our APA 6th referencing guide. If you need further advice, feel free to email any queries to library, or book an online appointment with a librarian.
What if I need a book that the Library only has in print?
If there isn't already an ebook of the title you need, please email us library with details and we will find out if it is available for the library to purchase. If we can, we will buy it and notify you via email when it is available through Summon, which should be within a couple of days of ordering.
If there is no ebook available for the library to purchase, we can direct you to other resources that may be helpful to you. You may also find it useful to try to look up the book on Google Books, which has extracts of many ebooks available to read for free. Copyright restrictions mean the full text is not usually available on Google Books, but you may be able to view enough to find the information you need.
I need a book/article that the library doesn't have. Can I still use inter-library loans?
The inter-library loans service is still available, but we are only able to request items that are available electronically (see details below). Please place requests as normal and if we are unable to fulfil them we will get back to you with alternative suggestions.
- Books: We are no longer able to process any requests for book titles that are only available in physical print. If a title is available electronically we may be able to supply a link.
- Journal Articles and Book Chapters: During any closed period we may be able to fulfil requests for journal articles and individual book chapters that can be supplied as electronic copies.
Please note that staff resources are very limited so whilst we will endeavour to maintain a reduced service we cannot guarantee our usual service levels.
My University ID card expires soon. Will I still have access to the online library?
If you need access to the Library's systems after the official end date of your course (for example, if you have been granted an extension), please speak to your School about extending your official leave date on the University's systems.
I'm a member of teaching staff. Can I still order books/update my reading lists?
Yes, we are still ordering books, and checking MyReading for items recently added to reading lists to ensure they are available. We are prioritising items available electronically, which should be available online within a few days of ordering.
We are still ordering print items as well, but these will be held by our supplier and delivered when the library is able to re-open.
What if I still have books/laptops/other items from the library?
If you borrowed items from the library or from inter-library loans before we closed, please just keep them safe until we reopen. All outstanding requests have been cancelled, and existing overdue fees have been frozen. No one will be fined for late return of items during the closed period.
I'm an external member/member of the public. Can I still use the library?
The library is fully closed, so there is no access to the site at all at present. For further information please see our page on Public Access to Computing and Library Facilities.
How can I keep in touch with the library?
We are keeping all of our social media channels up to date with news, developments, and tips for studying remotely. Follow us to see the latest news, we are @hudlib on Instagram, Twitter and Facebook.
We also have useful videos on studying, literature searching, using Summon and more on our YouTube channel.
Please use HudHelp to find answers to other commonly-asked questions and to request support.