You can now access our completed project report through the link on our ‘Project documents’ page.

The report details both institutions’ experiences of implementing Summon and includes information on the following areas:

• The practicalities of implementation;
• Evaluation, feedback and usability testing;
• Marketing and training;
• Key points for effective practice;
• Recommendations for the future development of Summon.

We hope that it proves helpful to those considering or currently implementing the service.