Internet Explorer and Summon (resolved)

We are currently experiencing a problem using Internet Explorer to search Summon.

This appears to be due to an update to the software from the supplier (Ex Libris) and we are currently waiting for the company’s support team to resolve the problem.

Please accept our apologies for the inconvenience this is causing.

Until this is fully resolved, the workaround is to use an alternative web browser such as Chrome, Safari, Firefox or Opera.

Update: 17 Sep 2018

This has now been fully resolved by Ex Libris.

Google Scholar – update

We have a new link resolver which has been set up for use in Google Scholar:

The “Full-Text @ Huddersfield” link should appear automatically if you’re on-campus.

If you’re off-campus, you’ll need to go into the Settings and select Library links.  Here you can search for and select  “University of Huddersfield – Full-Text @ Huddersfield” and finally click on the “Save” button.

If you had previously added the old link resolver you will need to do it again in order to pick up the new version.

If you need any help with this please email e.mailbox@hud.ac.uk

 

 

Taylor & Francis Online: Service Disruption – Tuesday 4th September

Taylor & Francis Online is experiencing some technical difficulties which may affect access to content on their website.

They apologise for any downtime and are working to restore access as soon as possible.

If you require further assistance, you can contact their support team: support@tandfonline.com or the library: e.mailbox@hud.ac.uk

Box of Broadcasts system maintenance – Friday 31st August

Please be aware that BoB services will be undergoing system maintenance on Friday 31st August 2018 between 12:00pm to 4.00pm GMT. Minimal disruption is anticipated and programmes broadcast during the period will be available retrospectively for most channels.

Apologies for the late notice.

Summon downtime – Monday 27th August 7am – 12 noon

On Monday 27th August 2018 from 7am for approximately 5 hours there will be an update taking place to Summon.   This will mean that at some points during the update the Journals Search will not be available.

Things that you may experience during this period:

  • Journals Search will be unavailable at points throughout the update.  It should be considered at risk for the full 5 hour period.
  • You may notice the book and ebook records in Summon are not displaying in the way they usually do.

Things to try if you are experiencing problems:

  • If you know the name of the journal article you are looking for search Summon for direct access to electronic articles.
  • The Electronic Resources list and the Subject Guides will remain accessible and you will be able to search resources using the links available there.
  • If you are searching Summon for an ebook click on the ‘eBook: Full Text Online’ link to go straight to the ebook.
  • If you are looking for a print book you should be able to see the location and availability on the Summon results screen.

If you need any assistance please contact e.mailbox@hud.ac.uk and we will help with your query as soon as we can on Tuesday 28th August.

Problems accessing Taylor and Francis Online

Please note: Taylor and Francis are reporting that they are currently reporting access problems with their platform:

‘Some of our users may be experiencing problems accessing Taylor and Francis online. Attempting to access journal content can result in the error message, Due to a technical issue, we are currently unable to display articles. This is being investigated as a priority and we apologise for any inconvenience caused.’

Box of Broadcasts downtime due to maintenance – Tuesday 7th August

Please be aware that BoB services will be unavailable on Tuesday 7th August 2018 between 2pm to 5.30pm GMT due to scheduled maintenance. Programmes broadcast during the down-period will be available retrospectively for most channels.

Apologies for the late notice.

Currently the BoB team anticipate services will be live again by the evening of Tuesday 7th August 2018.