Passport Offline – Temporarily Unavailable

If you are intending to access/use Passport today you will be presented with the following message:

“Passport continues to be offline due to a critical outage across our networks.

We apologise for any inconvenience this may cause and we are working hard to get Passport restored as soon as possible.

We will provide more information as and when it becomes available. Thank you for your patience.”

We will update the blog when access has been restored. We appreciate your patience during this time.

*Updated 01/05/19

Problems accessing international content on Lexis Library

We are currently experiencing problems accessing international content on Lexis Library.

Lexis have recently moved their International cases and journal content to a new platform and this has caused problems with our links from Summon and when accessing content directly on the Lexis website.

When attempting to gain access to international journals or cases you may see the following error message: If this happens you’ll need to log out of your current Lexis session and log in again via this link:

This platform change also means that we can no longer link directly to journals or articles from Summon so once on the new platform you’ll need to search for the journal or article you’re interested in.

Please email if you have any questions our problems.

Apologies for the inconvenience.

Access Issues with BoB (Box of Broadcasts)

We have received the following notice from BoB (Box of Broadcasts) providers regarding current access issues.

“We are currently experiencing an issue with our network at our data center affecting access to Learning on Screen services. We have received notification from JANET that they are working to restore all connections affected (Leeds and Slough) by an update to their firewalls. We will update you when this has been resolved.

For updates, please visit the Learning on Screen website status page:

We advise you visit the Status page (link above) before trying to access BoB.

Current Problems accessing/using

We have been informed that there is currently access/usage issues with

We are liaising with the provider and relevant support teams to investigate the problem and correct it as soon as possible.

We will announce via the blog when access/usage has been restored.

Thank you for your patience and apologies for any inconvenience.

Emerald Insight Scheduled Maintenance

Emerald Insight will be undergoing maintenance on Tuesday 5th February, beginning at 8am and lasting for up to 12 hours.

During this time the site will be placed into ‘read-only’ mode, making the following functionality unavailable for the duration of the maintenance:

  • Adding publications as favourites
  • Alert subscriptions
  • Any changes to ‘My Account’/’Institutional Account’
  • Registration
  • Search

Should you access the website during this time, you will receive a notification that the site functionality is temporarily unavailable within your browser.