Help!

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[edit] introduction

  • Struggling to find the right resources?
  • Tearing your hair out?
  • Thinking about throwing your PC through the nearest window?

If you need some help, that's what we're here for!


[edit] need help quickly?

If you need help in a hurry, please let us know and we'll try and respond to you as quickly as possible!

your email address:

your question:


[edit] getting help with MetaLib

If you have Adobe Flash Player installed on your computer, then you can watch the following screencasts about MetaLib:


[edit] advice about which resources to use

If you're not sure which are the best resources for your subject, then get in touch with the relevant Subject Team in the Library:

The Subject Team offices are located on the following floors in the Library:

  • Floor 2
    • Human & Health
  • Floor 3
    • Applied Sciences
    • Art, Design and Architecture
    • Computing & Engineering
  • Floor 5
    • Education & Professional Development
    • Music, Humanities & Media
  • Floor 6
    • Business & Law


[edit] advice about your username/password

You'll need to know your University computer login details to be able to log into MetaLib. If you're not sure what these are, then contact the Student IT Support Team in the Library:


[edit] technical problems

If you're having technical problems using MetaLib or any of the resources, then do one of the following:

On-Campus

  • If you're using a University computer in the Library, then please report the problem to the Information Desk on floor 4 (next to the Cyber Cafe)
  • If you're using a University computer outside of the Library, then report the problem to the relevant Support Technician

Off-Campus

  • If you're having problems with your home PC, then please check the MetaLib Troubleshooting and General Troubleshooting Tips pages first to see if the answer is there
  • If your problem still isn't answered, then please send an email to the Library Support Team (library.support@hud.ac.uk) -- please remember to include the following information in your email:
    • your full student details
    • full details of your computer setup
    • full details of the web browser versions you use
    • full details of any anti-virus, personal firewall, or pop-up blocking software you use
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