Service operations management /

• Fitzsimmons, James A.
• Sullivan, Robert S.

• Service industries -- United States -- Management
• Operations research

• McGraw-Hill,

• 0070212155

• Managing quality dynamics
• Careers and training in hotels catering and tourism
• Accounting and finance for the international hospitality industry
• Management accounting for the hospitality industry a strategic approach
• Business marketing
• Information technology in the hospitality industry
• Management skills a resource based approach for the hospitality and tourism industries
• international hospitality business
• International business a European perspective
• Managing projects in hospitality organizations
• International human resource management managing people in a multinational context
• internationalization of the firm
• Managing for the future the 1990s and beyond
• Strategies of growth maturity recovery and internationalization
• Globalization and business practice managing across boundaries
• Globalization strategy in the hotel industry
• Economics of leisure and tourism
• Hospitality Tourism and Leisure Management Issues in Strategy and Culture
• Service quality in hospitality organizations
• management and marketing of services
• International business strategy
• Managing employee relations in the hotel and catering industry
• Human resource management in the hospitality industry
• Introduction to hospitality operations
• Organizational behaviour for hospitality management
• Management of foodservice operations
• Hospitality facilities management and design
• Rethinking careers education and guidance theory policy and practice
• Delivering quality service balancing customer perceptions and expectations
• Sociology of leisure a reader
• marketing casebook cases and concepts
• International hotels development and management
• Management challenges for the 21st century
• Global shift transforming the world economy
• Quality a critical introduction
• Tourism principles and practice
• Marketing
• Strategic management an analytical introduction