- Interpersonal communication
- 0415432049 (pbk.) :
- 9780415432047 (pbk.)
- 0415432030 (hbk.) :
- 9780415432030 (hbk.)
people who borrowed this, also borrowed:
- Previous ed.: 2003.
- Includes bibliographical references and index.
- Introduction: The Importance of Interpersonal Skills. Interpersonal Communication: A Skill-based Model. Nonverbal Communication. Rewarding and Reinforcing. Questioning. Reflecting. Listening. Explaining. Self-disclosure. Set Induction and Closure. Assertiveness. Influence and Persuasion. Negotiating. Groups and Group Interaction. Concluding Comments. Bibliography. Name Index. Subject Index.
University of Huddersfield Library Catalogue