- Heritage, John
- Clayman, Steven.
- Conversation analysis.
- Dialogue analysis
- 140518549X (pbk.) :
- 9781405185493 (pbk.) :
- 1405185503 (hbk.) :
- 9781405185509 (hbk.) :
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- Includes bibliographical references and index.
- Introduction Part 1: Conversation Analysis and Social Institutions 1. CA: Some Theoretical Background 2. Talking Institutions into Being 3. Five Dimensions of Institutional Talk Part 2: Calls For Emergency Service 4. Emergency Calls as Institutional Talk 5. Emergency Calls: Gate-keeping and Entitlement to Service 6. Emergency Calls under Stress Part 3: Doctor-Patient Interaction 7. Patients' Presentations of Medical Issues: The Doctor's Problem 8. Patients' Presentations of Medical Issues: The Patient's Problem 9. History Taking in Medicine: Questions and Answers 10. Diagnosis and Treatment: Medical Authority and Its Limits Part 4: Trials, Juries and Dispute Resolution 11. Trial Examinations 12. Jury Deliberations 13. Informal Modes of Dispute Resolution Part 5: News and Political Communication 14. News: Turn-taking and Its Consequences 15. News: Question Design in the News Interview and Beyond 16. News: Replies and Responses 17. Interaction en masse: Audiences and Speeches Conclusion Appendix: Transcription Conventions References
University of Huddersfield Library Catalogue