Therapeutic communications for health professionals /

• Tamparo, Carol D., 1940-
• Lindh, Wilburta Q.

• Allied health personnel and patient.
• Interpersonal communication
• Allied health personnel
• Communication
• Professional-Patient relations

• Thomson Delmar Learning,

• 1418032646 (pbk.)
• 9781418032647 (pbk.)

• Includes bibliographical references and index.
• CHAPTER 1 COMMUNICATION SKILLS Chapter Objectives Opening Case Study Human and Technical Relations Skills Social and Therapeutic Communications Genetic Influences Cultural Influences Economic Influences Life Experience Spiritual and Moral Values Models/Mentors The Therapeutic Process What is Self-Awareness? The Value of Self-Analysis Professional Application Case Study Communication Cycle The Sender The Message The Receiver Feedback Verbal Communication Nonverbal Communication Two Key Points to Successful Communication Types of Nonverbal Communication Facial Expression Touch Territoriality Position Posture Gestures/Mannerisms Word of Caution Influence of Technology on Communication Electronic Mail Fax Messaging Video and Teleconference Team Communication Listening Skills Summary Exercises Review Questions Multiple Choice Questions For Further Consideration Case Studies End Notes Resources CHAPTER 2 MULTICULTURAL THERAPEUTIC COMMUNICATION Chapter Objectives Opening Case Study Introduction Developing Cultural Communication Barriers to Therapeutic Multicultural Communication Lack of Knowledge Fear and Distrust Racism Bias, Prejudice, and Ethocentrism Stereotyping Health Care Rituals Language Perceptions and Expectations The Therapeutic Response Manifestations of Cultural Diversity Communication Context Caregiving Structure Time Focus Generalized Manifestations of Cultures and Religious Caucasian Western Culture African American Western Culture Black, African or Caribbean Culture Asian Culture Native American South Sea Islander Cultures Hispanic and Latino Cultures Religion-Induced Cultures Judaism Hinduism and Buddhism Muslim Ancient Greek Influence on Culture Cultural Brokering Using a Medical Interpreter/Broker The Therapeutic Response Recognizing Types of Medicine Western Medicine Holistic Medicine Oriental Medicine Folk Medicine Summary Exercises Review Questions Multiple Choice Questions For Further Consideration Case Studies End Notes Resources CHAPTER 3 THE HELPING INTERVIEW Chapter Objectives Opening Case Study Introduction Changes in Today's Health Care Climate Interview Components Control Factor Orientation Risk/Trust Warmth/Caring Genuineness Sympathy/Empathy Sincerity Identification of Problem Responding Skills Sharing Observations Acknowledging Feelings Clarifying and Validating Reflecting and Paraphrasing Levels of Need Questioning Techniques Closed Questions Open-Ended Questions Indirect Statements Roadblocks to Communication Reassuring Cliches Giving Advice/Approval Requiring Explanations Belittling/Contradicting/Criticizing Defending Changing the Subject/Shifting Moralizing/Lecturing Shaming/Threatening/Ridiculing Resolution of the Problem Case Study Resolution to Chapter 1 Opening Case Study Summary Exercises Review Questions Multiple Choice Questions For Further Consideration Case Studies End Notes Resources CHAPTER 4 THE THERAPEUTIC RESPONSE ACROSS THE LIFE SPAN Chapter Objectives Opening Case Study Introduction Case Study Infants The Therapeutic Response Case Study Children The Therapeutic Response Case Study Adolescents The Therapeutic Response Case Study Adults The Therapeutic Response Case Study Elderly The Therapeutic Response Summary Exercises Review Questions Multiple Choice Questions For Further Consideration Case Studies Resources CHAPTER 5 THE THERAPEUTIC RESPONSE TO STRESSED AND ANXIOUS CLIENTS Chapter Objectives Opening Case Study Introduction Stressors and Stress Stress Theories Alarm Fight or Flight Exhaustion Return to Normal Stress and the Life Span How to Reduce Stress The Therapeutic Response Anxiety Mild Anxiety Moderate Anxiety Severe Anxiety Panic Anxiety Summary Exercises Review Questions Multiple Choice Questions For Further Consideration Case Studies Resources CHAPTER 6 THE THERAPEUTIC RESPONSE TO FRIGHTENED, ANGRY, AGGRESSIVE, ABUSED/ABUSIVE CLIENTS Chapter Objectives Opening Case Study The Frightened Client Case Study Panic Attacks The Therapeutic Response The Angry
• Accompanied by CD-ROM in back pocket.

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