Operations management : an integrated goods and services approach /

• Evans, James R. 1950-
• Collier, David A., 1947-

• Production management
• Business logistics
• Business planning.

• Thomson South-Western,

• 0324360789 (pbk.)
• 9780324360783 (pbk.)
• 0324321783 (2 computer optical discs)
• 9780324321784 (2 computer optical discs)
• 032464115X (computer optical disc)
• 9780324641158 (computer optical disc)

• Accompanied by 3 CD-ROMs in pockets.
• Includes bibliographical references and index.
• PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.

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