Power and politeness in the workplace : a sociolinguistic analysis of talk at work /

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Includes bibliographical references and index.
1. Power, politeness and the workplace context. Power, politeness and context Power. Politeness Context. The Wellington Language in the Workplace Project Brief Outline of content of the book Notes 2. From office to production line: constructing a corpus of workplace data. Designing a method of collecting workplace data, Collecting the data, Conclusion, Notes 3. Getting things done at work: Being direct downwards mitigation and management between equals. Getting the boss to cooperate - requests and indirectives, Hints, Conclusion, Notes 4. Workplace meetings: Introduction types of meetings. How are meetings structured? Managing interaction in meetings. Doing power and politeness in meetings: 2 case studies, Conclusion, Notes 5. Small talk and social chat at work. The distribution of social talk in the workplace. Social functions of non-task orientated talk at work, Conclusion, Notes 6. Humour in the workplace. Functions of humour in the workplace. Humour and workplace culture, Conclusion, Notes. 7. Miscommunication and problematic talk at work. Miscommunication negotiating with the boss. Negotiating 'downwards'. Problems, power and partnership, Conclusion, Notes. 8. Conclusion: some implications and applications. Introduction. Getting integrated at work. Reflection as a learning strategy for the Workplace, Conclusion, Notes.

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