authors:- Runciman, Bill.
- Merry, Alan.
- Walton, Merrilyn.
subjects:- Medical ethics
- Clinical medicine -- Decision making
- Medical errors
- Health services accessibility.
- Medical errors
- Quality of Health Care -- ethics.
- Safety Management -- ethics.
publishers:ISBN:- 0754644375 (pbk.) :
- 9780754644378 (pbk.) :
- 0754644359 (hbk.) :
- 9780754644354 (hbk.) :
description:notes:- Includes bibliographical references and index.
- Foreword; Preface; Part 1 What is Wrong with Healthcare: Setting the stage: an overview of healthcare; Risk and the harm caused by healthcare; Healthcare: a dysfunctional system; Naming, blaming and shaming; Part 2 Understanding the Basics: Human error and complex systems; Knowing what to do; Ethics, professional behaviour and regulation; Part 3 What to Do When Things Go Wrong: When things go wrong: looking after the people involved; When things go wrong: preventing a recurrence; Part 4 Preventing Things from Going Wrong: Getting the best out of people; Getting the best out of the system; Where to now? Appendices: Preferred terms and definitions for key safety and quality concepts; Public expenditure on healthcare in selected countries; Risk matrix; Evidence-based medicine: sources of information; International code of medical ethics; Jonsen's ethics framework; Severity assessment code (SAC); The advanced incident monitoring system (AIMS); Soft systems methodology (SSM); Sources of information for patients; Index.
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