- Slack, Nigel
- Chambers, Stuart
- Johnston, Robert.
- 1408212021 (e-book)
- 9781408212028 (e-book)
people who borrowed this, also borrowed:
- Previous edition, 2004.
- With: Student access kit for access to online course materials that accompany the book (ISBN 9780273710158).
- Includes bibliographical references and index.
- Detailed Contents Guide to 'operation in action', examples, short cases and case studiesGuided tour of the bookGuided tour of online resourcesPreface How to use this bookAbout the authorsAcknowledgements Part OneINTRODUCTION 1 Operations managementIntroductionWhat is operations management? Operations management is about managing processesOperations processes have different characteristicsThe activities of operations managementThe model of operations management Operations management is importantSummary answers to key questionsCase study: Design house partnerships at Concept Design ServicesProblemsStudy activitiesNotes on chapterSelected further readingUseful websites 2 The strategic role and objectives of operationsIntroductionThe role of the operations functionOperations performance objectivesThe quality objectiveThe speed objectiveThe dependability objectiveThe flexibility objectiveThe cost objectiveThe polar representation of performance objectivesSummary answers to key questionsCase study: Operations objectives at the PenangMutiaraProblemsStudy activitiesNotes on chapterSelected further readingUseful websites 3 Operations strategyIntroductionWhat is strategy and what is operations strategy? The 'top-down' perspectiveThe 'bottom-up' perspectiveThe market requirements perspectiveThe operations resource perspectiveThe process of operations strategySummary answers to key questions Case study: Long Ridge Gliding ClubProblemsStudy activitiesNotes on chapterSelected further readingUseful websites Part TwoDESIGN 4 Process designIntroductionThe design activityProcess types -- the volume-variety effect on process designDetailed processes designThe effect of process variabilitySummary answers to key questionsCase study: The Central Evaluation Unit. ProblemsStudy activitiesNotes on chapterSelected further readingUseful websites 5 The design of products and servicesIntroductionWhy is good design important? Concept generationConcept screeningPreliminary.
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