authors:- Peters, Mike, 1966-
- Pikkemaat, Birgit, 1967-
subjects:- Hospitality industry
- Tourism
publishers:ISBN:- 0789032708 (hbk)
- 0789032716 (pbk.)
notes:- Issue of the Journal of quality assurance in hospitality & tourism, v. 6, nos. 3/4.
- Includes bibliographies and index.
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