Living supply chains : how to mobilize the enterprise around delivering what your customers want /

• Gattorna, John

• Business logistics
• Customer services

• Financial Times Prentice Hall,

• 9780273706144
• 0273706144

• Includes bibliographical references.
• Living Supply Chainshow to mobilize the enterprise around delivering what your customers want Preface Ch.1 Supply chains are the business Why not abandon conventional wisdom and discover the customer? Ch.2 Customer conversations All pathways lead to customers Ch.3 Implementing a multiple supply chain alignment strategyWorking with people to deliver the required responsiveness Ch.4 Leading from the front Converting customer insight into successful implementation Ch.5 Continuous Replenishment supply chains Where relationships matter most Ch.6 Lean supply chains Focusing on efficiency and lowest cost-to-serve Ch.7 Agile supply chains Where quick response is paramount Ch.8 Fully flexible supply chains Where nothing is impossible Ch.9 New business models for new supply chains The miracle of 'embedded alignment' Ch.11 Delivering living supply chains A bridge to the future A final wordAppendicesNotesSelect bibliographyIndex.

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• Heathrows terminal 5 history in the making
• Globalization and human resource management in the airline industry
• Southwest Airlines way using the power of relationships to achieve high performance
• Airline choices for the future from alliances to mergers
• Airport planning & management
• Designing and executing strategy in aviation management
• Mass customization challenges and solutions
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• Quality management essentials
• Air transport networks theory and policy implications
• Transport policy in Britain
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• How to manage inventory effectively
• Category management which way now
• Geography and air transport
• Simulation with Arena
• Strategy planning in logistics and transportation
• Supply chain redesign transforming supply chains into integrated value systems
• Logistics and retail management insights into current practice and trends from leading experts