authors:- Fischer, John W.
- Culinary Institute of America
subjects:- Food service
- Restaurant management
publishers:ISBN:- 0764557475 (pbk.)
- 9780764557477
notes:- Includes index.
- Bibliography: p. 201-202.
- Chapter 1: The Basics of Hospitality and Service. -- Chapter 2: The Relationship Between the Front and the Back of the House. -- Chapter 3: The Front Door. -- Chapter 4: Preparation for Service. -- Chapter 5: Serving Guests: The Main Event. -- Chapter 6: Tableside Cooking. -- Chapter 7: Beverage Service. -- Chapter 8: Staffing Challenges. -- Chapter 9: Taking Care of Business. -- Chapter 10: It's Going to Happen: Handling Emergencies. -- Glossary. -- Resources. -- Index.
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