- Holloway, J. Christopher.
- Taylor, Neil, 1948-
- Financial Times Prentice Hall,
- 0273701614 (pbk.)
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- Previous ed.: 2002.
- Includes index.
- Bibliography: p. 679-696.
- PART I: DEFINING AND ANALYSING TOURISM AND ITS IMPACTS -- 1. An introduction to tourism -- 2. The development and growth of tourism to the mid 20th century -- 3. Tourism since the mid-20th century -- 4. The demand for tourism -- 5. The economic impact of tourism -- 6. The socio-cultural impact of tourism -- 7. The environmental impact of tourism -- PART II: THE TRAVEL AND TOURISM PRODUCT -- 8. The structure and organisation of the travel and tourism industry -- 9. Tourist destinations -- 10.Visitor attractions -- 11. The hospitality sector: accommodation and catering services -- 12. Tourist transport by air -- 13. Water-borne tourist transport -- 14. Tourist transport on land -- PART III: INTERMEDIARIES IN THE PROVISION OF TRAVEL AND TOURISM -- 15. The structure and role of the public sector in tourism -- 16. Tour operating -- 17. Retailing tourism -- 18. Ancillary tourism services -- PART IV: TRAVEL AND TOURISM MANAGEMENT TODAY AND TOMORROW -- 19. The design and management of tourism services -- 20. What future for the tourism industry? -- PART V: CASE STUDIES -- Case 1: The Land of Lost Content: the appeal of the eccentric -- Case 2: Strategies for national and local audience development at the Currency Museum of the Bank of Canada -- Case 3: Brilliant Weekends: the concept and development of a new holiday programme -- Case 4: Conserving a vulnerable historical artifact: the case of the SS Great Britain -- Case 5: Ensuring visitor satisfaction at Warwick Castle -- Case 6: Steppes Travel: a mid-sixe operator facing the challenge of change -- Case 7: Ludlow Marches Food and Drink Festival -- Case 8: Crime, safety and security: tourists' perceptions of South Africa -- Case 9: developing a trail between Detroit and Chicago.
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