authors:- Beech, John G., 1947-
- Chadwick, Simon, 1964-
subjects:publishers:- Financial Times Prentice Hall,
ISBN:notes:- Includes bibliographies and index.
- Figures -- Tables -- Case studies -- About the authors -- Preface -- Acknowledgements -- Abbreviations -- Useful websites -- PART 1: THE CONTEXT OF TOURISM -- 1. Introduction -- the unique evolution of tourism as 'business' -- 2. The structure of the tourism and travel industry -- 3. The role of the state in tourism -- PART 2: BUSINESS FUNCTIONS APPLIED TO TOURISM -- 4. Organisational behaviour in tourism businesses -- 5. Human resource management in tourism businesses -- 6. Marketing in tourism -- 7. Finance and accounting for tourism -- 8. Managing a small non-profit tourism organisation -- 9. Analysis of the business environment and strategy in tourism -- 10. Quality and yield management in tourism businesses -- 11. Information technology and management information systems in tourism -- PART 3: MANAGEMENT ISSUES SPECIFIC TO TOURISM BUSINESSESS -- 12. Tourism businesses and the law -- 13. Visitor attraction management -- 14. Sports Tourism -- 15. The economic impact of tourism -- 16. Managing sociocultural impacts of tourism -- 17. Managing environmental impacts of tourism -- 18. The accommodation subsector -- 19. Mass tourism businesses 1: tour operators -- 20. Mass tourism businesses 2: travel agents -- 21. Managing the transport subsector in tourism -- 22. Developing mass tourism in developing countries -- 23. The management of heritage and cultural tourism -- 24. Conclusion -- The future of the tourism industry -- End cases -- Glossary -- Bibliography -- Index.
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