Hotel management and operations.

• Rutherford, Denney G., 1942-
• O'Fallon, Michael J.

• Hotel management

• Wiley,

• 0471470651 (pbk.)

• Previous ed.: 2002.
• Includes bibliographies and index.
• Contributors. -- Acknowledgments. -- 1. OVERVIEW. -- 1.1 Introduction. -- 1.2 The Hotel Development Process (John Dew). -- 1.3 How Well Does the Branded Distribution Company Allow Independent Hotels to Compete with the Chains (Peter Cass)? -- 1.4 The Art and Science of Opening a Hotel (Tom Dupar). -- 1.5 On-line Pricing: An Analysis of Hotel-company Practices (Peter O'Connor). -- 1.6 Customer Relationship Management-A Driver for Change in the Structure of the U.S. Lodging Industry (Gabriele Piccoli, Peter O'Connor, Claudio Capaccioli and Roy Alvarez) -- 1.7 Spas and the Lodging Industry (Peter C. Anderson). -- Suggested Readings. -- Source Notes. -- 2. ORGANIZATION. -- 2.1 Introduction. -- 2.2 Organizational Design (Eddystone C. Nebel). -- 2.3 As I See It: Hotel Organization Structure (Mark Conklin). -- References. -- Suggested Readings. -- Source Notes. -- 3. GENERAL MANAGERS: A VIEW AT THE TOP. -- 3.1 Introduction. -- 3.2 A Conceptual Framework of the Hotel General Manager's Job (Eddystone C. Nebel, and Ajay Ghei). -- 3.3 Grooming Future Hospitality Leaders: A Competencies Model (Beth G. Chung-Herrera, Cathy A. Enz and Melenie J. Lankau). -- 3.4 As I See It: What I Do (Emilio Fabico). -- 3.5 A Day in the Life of a Hilton Hotel General Manager (Robert O. Balmer). -- 3.6 A Day in the General Manager's Life (Bob Peckenpaugh). -- 3.7 Mini Case: Sunset Hotels & Suites. -- References. -- Suggested Readings. -- Source Notes. -- 4. OPERATIONS: ROOMS. -- 4.1 Introduction. -- 4.2 The Electrifying Job of the Front Office Manager (James A. Bardi). -- 4.3 A Day in the Life of the Front Office Manager (Garry Dickover). -- 4.4 Yield Management: Choosing the Most Profitable Reservations (William J. Quain and Stephen M. LeBruto). -- 4.5 Concierge (cone-see-air-j) (Mario Arnaldo). -- 4.6 As I See It: Management of the Front Office (Oliver Meinzer). -- 4.7 Mini Case: The New FOM. -- 4.8 To Change or Not To Change: A Case Study at the Front Desk (Nancy.

• Welcome to hospitality an introduction
• Hospitality law managing legal issues in the hospitality industry
• At your service a hands on guide to the professional dining room
• Financial management for the hospitality industry
• On site foodservice management a best practices approach
• Financial management for hospitality decision makers
• Handbook of hospitality strategic management
• Check in check out managing hotel operations
• Hotel management and operations
• Restaurant service basics
• SAGE handbook of hospitality management
• Hospitality sales a marketing approach
• Introduction to hospitality
• growth strategies of hotel chains best business practices by leading companies
• Vacation decision making
• Introduction to hospitality management
• Supervision in the hospitality industry applied human resources
• Quick service restaurants franchising and multi unit chain management
• Managing front office operations
• Food and beverage service
• Housekeeping supervision
• Environmental management for hotels the industry guide to best practice
• Services management the new paradigm in hospitality
• Food and beverage cost control
• Hospitality and travel marketing
• Sustainability in the Hospitality Industry principles of sustainable operations
• Hotel front office management
• business of resort management
• Hospitality marketing management
• Building type basics for hospitality facilities
• Hospitality employee management and supervision concepts and practical applications
• Hospitality marketing an introduction
• Introduction to management in the hospitality industry
• Hospitality management an introduction
• Marketing for hospitality and tourism
• Strategic management in the hospitality industry
• international hospitality industry structure characteristics and issues
• Managing for quality in the hospitality industry
• Service quality management in hospitality tourism and leisure
• Heads in beds hospitality and tourism marketing
• Tourism and hospitality marketing a global perspective
• Developing hospitality properties and facilities
• Hotel and lodging management an introduction
• International hospitality management concepts and cases
• Segmentation strategies for hospitality managers target marketing for competitive advantage
• Introduction to hospitality
• Hospitality operations a systems approach
• Introduction to the hospitality industry
• encyclopaedia of Italian cooking 1001 authentic recipes
• E commerce and information technology in hospitality & tourism
• international hotel industry sustainable management
• Hospitality law managing legal issues in the hospitality industry
• Marketing for hospitality and tourism
• Introduction to the hospitality industry
• Introduction to management in the hospitality industry
• host of opportunities an introduction to hospitality management
• Cases in hospitality and tourism management
• Check in check out managing hotel operations
• Human resource management in the hospitality industry an introductory guide
• Accommodation management perspectives for the international hotel industry
• Hospitality marketing management
• Hotel and catering accounts
• Hospitality strategic management concepts and cases
• Cruising a guide to the cruise line industry
• Economics for hotel and catering students
• Hospitality 2010 the future of hospitality and travel
• Introduction to hospitality operations an indisposable guide to the industry
• Hotel operations management
• Tourism the business of travel
• Food and beverage management
• How to open and run a successful restaurant
• Timeshare resort operations a guide to management practice
• Handbook of hospitality marketing management
• Hospitality strategic management concepts and cases
• Human resource management in the hospitality industry a practitioners perspective
• Hospitality management strategies
• Hotel design planning and development
• Understanding industrial and corporate change
• Restaurant and fast food site selection
• Environmental management in the hospitality industry a guide for students and managers
• Hospitality management an introduction
• International cases in tourism management
• Environment and tourism
• Hip hotels Escape
• restaurant from concept to operation
• Front office procedures social skills yield and management
• Innovation and entrepreneurship
• Ethical decision making in the hospitality industry
• Principles of hotel front office operations
• Introduction to management in the hospitality industry
• Franchising hospitality services
• Working in hotels and catering
• Tourism a modern synthesis
• Principles of hotel design
• Managing facilities
• Hospitality management and organisational behaviour
• Marketing for hospitality and tourism
• Human resource management for tourism hospitality and leisure an international perspective
• Using computers in hospitality
• Service management operations strategy and information technology