Pub in 2000.

• publicans handbook
• Business development in licensed retailing a unit managers guide
• menu food and profit
• Strategic management a resource based approach for the hospitality and tourism industries
• Human resource management a guide to personnel practice in the hotel and catering industry
• Understanding leisure
• Hotel management and operations
• introduction to leisure studies
• Corporate strategy for hospitality
• Understanding the hospitality consumer
• Hospitality management a human resources approach
• Introduction to hospitality operations
• franchise paradox new directions different strategies
• Leisure and the family life cycle
• Decentring leisure rethinking leisure theory
• character of a corporation how your companys culture can make or break your business
• Customer first a strategy for quality service
• What customers value most how to achieve business transformation by focusing on processes that touch your customers satisfied customers increased revenue improved profitability
• Service quality in hospitality organizations
• Strategies of growth maturity recovery and internationalization
• Operations management
• Human resource management for hospitality services
• Organizational behaviour for hospitality management
• Managing organizations
• handbook of brand management
• In charge of customer satisfaction a competence approach
• Hospitality marketing
• Consumer culture and postmodernism
• Behavioural studies in hospitality management
• Consumer behaviour in tourism
• Organisational culture
• Hospitality management and organisational behaviour
• Managing change a strategic approach to organisational dynamics
• Quality a critical introduction
• Creating powerful brands in consumer service and industrial markets
• Strategic management and organisational dynamics the challenge of complexity
• Management theory and practice
• Management theory and practice
• Operations and the management of change
• Consumer behavior
• Strategic management an analytical introduction
• Corporate strategy
• Exploring corporate strategy
• Research methods for business students
• Exploring corporate strategy
• Questionnaire design interviewing and attitude measurement