- Nonprofit organizations -- Management
- Public administration -- Evaluation.
- Organizational effectiveness -- Measurement.
- Performance -- Measurement.
- 0761973656 (pbk.)
- 0761973648 (hbk.) :
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- Includes index.
- Bibliography: p. 174-183.
- The Challenge of Social Performance / Performance Management as Governmental Policy / Taking measures-: Lessons From the Literature / The Performance of Measurement / 'Best Practice' Benchmarking-: Why Everyone Does It Now / Do 'Kitemarks' Improve and Demonstrate Performance? / Using Quality Models for Self-assessment / Towards Practice: Choosing a Suite of Measures / A More Measured Management?.
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