Oakland on quality management /

• Oakland, John S.
• Oakland, John S.

• Total quality management
• Total quality management

• Elsevier/Butterworth-Heinemann,

• 0750657413

• Rev. ed. of: Total quality management. 3rd ed. 2003.
• Includes bibliographical references and index.

• Managing with total quality management theory and practice
• Total quality management organization and strategy
• essence of total quality management
• quality movement & organization theory
• Quality
• Corporate social responsibility readings and cases in a global context
• Service operations management improving service delivery
• Finance and accounting for business
• Human resource management a contemporary approach
• Research methods for managers
• Research methods for business a skill building approach
• Human resource management
• Doing research in business and management an introduction to process and method
• Delivering quality service balancing customer perceptions and expectations
• Management research an introduction
• Human resource management a contemporary approach
• Accounting and finance for non specialists
• competitive advantage of nations with a new introduction
• Total quality management the route to improving performance
• Marketing management
• Team roles at work
• Competitive advantage creating and sustaining superior performance
• Principles of marketing
• Organizational behaviour an introductory text
• Research methods for business students
• Strategic management awareness and change
• Strategic management
• Operations management
• Operations management
• Competitive strategy techniques for analyzing industries and competitors with a new introduction
• Operations management
• Principles and practice of marketing
• Real world research a resource for social scientists and practitioner researchers