Front office operations and management /

• Ismail, Ahmed.

• Hotel management
• Hotel front desk personnel

• Delmar,

• 0766823431

• Includes bibliographical references and index.

• Handbook of hospitality strategic management
• Improving food and beverage performance
• Supervision in the hospitality industry applied human resources
• Managing front office operations
• Franchising and other business relationships in hotel and catering services
• Hotel front office management
• Environmental management in the hospitality industry a guide for students and managers
• Introduction to the hospitality industry
• Hospitality 2010 the future of hospitality and travel
• Introduction to the hospitality industry
• International hospitality management concepts and cases
• Hotels and resorts planning design and refurbishment
• Developing hospitality properties and facilities
• Hospitality and catering a closer look
• Marketing for hospitality and tourism
• Hospitality strategic management concepts and cases
• Principles of hospitality law
• international hospitality industry structure characteristics and issues
• Working in hotels and catering
• Accommodation management perspectives for the international hotel industry
• Managing people in the hospitality industry
• Food and beverage management
• introduction to the UK hospitality industry a comparative approach
• Organizational behaviour in hotels and restaurants an international perspective
• management of hotel operations
• fundamentals of hospitality marketing
• international hospitality industry organizational and operational issues
• franchise paradox new directions different strategies
• Human resource management in an international context
• Corporate strategy for hospitality
• Human resource management in the hospitality industry an introductory guide
• Hospitality management and organisational behaviour
• Behavioural studies in hospitality management
• Hospitality facilities management and design
• Strategic management concepts
• Hospitality management a human resources approach
• Management of foodservice operations
• International hospitality management
• Understanding the hospitality consumer
• Organizational behaviour for hospitality management
• Hospitality marketing
• Human resource management for the hospitality and tourism industries
• Front office procedures social skills yield and management
• Globalization strategy in the hotel industry
• International human resource management
• business of hotels
• International hotels development and management
• Service quality in hospitality organizations
• Cultures consequences comparing values behaviors institutions and organizations across nations
• Service operations management improving service delivery
• Organizational behavior
• Changing culture new organizational approaches
• Foundations of economics
• Management theory and practice
• Exploring corporate strategy
• Strategic management an analytical introduction