- Bouncken, Ricarda B.
- Pyo, Sungsoo
- Hospitality industry -- Management
- Tourism -- Management
- Knowledge management
- 0789021463 (hbk)
people who borrowed this, also borrowed:
- "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 3, numbers 3/4 2002.".
- Includes bibliographies and index.
University of Huddersfield Library Catalogue