Are they being served? : quality consciousness in service industries /

• Moores, Brian

• Customer service -- Great Britain -- Management.

• Philip Allan,

• 086003545X

• How to research and write a thesis in hospitality and tourism a step by step guide for college students
• Consumer behaviour
• From tin soldiers to Russian dolls creating added value through services
• Strategic market planning problems and analytical approaches
• development of sustainable tourism
• customer service planner
• Understanding leisure
• Customer first a strategy for quality service
• Essentials of business research methods
• What customers value most how to achieve business transformation by focusing on processes that touch your customers satisfied customers increased revenue improved profitability
• Hotels and resorts planning design and refurbishment
• Managing human resources in the European tourism and hospitality industriy a strategic approach
• Retailing
• international hospitality industry organizational and operational issues
• Customer care
• In charge of customer satisfaction a competence approach
• Customer care strategy for the 90s
• Service quality new directions in theory and practice
• Service quality in hospitality organizations
• Front office procedures social skills yield and management
• Cultures consequences comparing values behaviors institutions and organizations across nations
• Retail product management buying and merchandising
• Services marketing
• Hospitality management and organisational behaviour
• Total quality management text with cases
• Retail strategy planning and control
• Consumer behavior in fashion
• Strategic market management
• International hotels development and management
• Management theory and practice
• Principles of services marketing
• Understanding management
• Delivering quality service balancing customer perceptions and expectations
• Advertising management
• Tourism principles and practice
• Strategic marketing communications new ways to build and integrate communications
• Public relations principles and practice
• marketing research process
• Management theory and practice
• Competitive advantage creating and sustaining superior performance
• Organisational behaviour and analysis an integrated approach
• Exploring corporate strategy
• Strategic management
• Strategic management an analytical introduction