Service operations management /

• Johnston, R. 1953-
• Clark, Graham, 1949-

• Customer services -- Management
• Service industries -- Management

• Financial Times Prentice Hall,

• 0273639226

• Includes bibliographies and index.

• restaurant from concept to operation
• Managing for quality in the hospitality industry
• Service quality management in hospitality tourism and leisure
• Building type basics for hospitality facilities
• Accounting for hospitality tourism and leisure
• Services management an integrated approach
• Service operations management improving service delivery
• Human resource management for tourism hospitality and leisure an international perspective
• International hospitality management concepts and cases
• Human resource management international perspectives in hospitality and tourism
• Empowerment HR strategies for service excellence
• Hospitality marketing an introduction
• International human resource management managing people in a multinational context
• international hospitality industry structure characteristics and issues
• Managing employee relations in the hotel and catering industry
• Food and beverage service
• management of service operations J Nevan Wright and Peter Race
• Human resource management for the hospitality and tourism industries
• Human resource management in an international context
• Marketing for hospitality and tourism
• Hospitality strategic management concepts and cases
• International human resource management
• Human resource management in the hospitality industry an introductory guide
• Accommodation management perspectives for the international hotel industry
• Developing hospitality properties and facilities
• Business research a practical guide for undergraduate & postgraduate students
• Organizational behaviour in hotels and restaurants an international perspective
• management of hotel operations
• Understanding leisure
• Yield management strategies for the service industries
• Organizational behaviour for hospitality management
• Tourism and hospitality in the 21st century
• Understanding the hospitality consumer
• introduction to the UK hospitality industry a comparative approach
• Understanding leisure
• Hospitality facilities management and design
• Service operations management improving service delivery
• Front office procedures social skills yield and management
• Managing people in the hospitality industry
• Cultures consequences comparing values behaviors institutions and organizations across nations
• Consumer behaviour in tourism
• Human resource management in the hospitality industry
• International human resource management
• Management of foodservice operations
• Service quality new directions in theory and practice
• Hospitality management and organisational behaviour
• Human resource management
• International hotels development and management
• Foundations of economics
• Human resource management
• Operations management
• Delivering quality service balancing customer perceptions and expectations
• Management and organisational behaviour
• Introducing human resource management
• Operations management
• Operations management
• Research methods for business students
• Competitive advantage creating and sustaining superior performance
• Management theory and practice
• Organizational behaviour an introductory text
• Research methods for business students
• Competitive strategy techniques for analyzing industries and competitors with a new introduction