Service management : operations, strategy, and information technology /

• Fitzsimmons, James A.
• Fitzsimmons, Mona J

• Service industries -- Management

• McGraw-Hill,

• McGraw-Hill international editions. Management and organization series.

• 007231267X
• 0071181156

• Includes bibliographies and index.
• Accompanied by CD-ROM in pocket.
• Previous ed.: 1998.
• 30.99.

• Financial management for hospitality decision makers
• Services management the new paradigm in hospitality
• Managing service companies strategies for success
• International retailing
• Environmental management in the hospitality industry a guide for students and managers
• Hotel management and operations
• management of service operations J Nevan Wright and Peter Race
• Strategic planning and performance management develop and measure winning strategy
• Accounting for hospitality tourism and leisure
• Hospitality 2010 the future of hospitality and travel
• Principles of operations management
• Human resource management international perspectives in hospitality and tourism
• Fast food operations and their management
• Human resource management in the hospitality industry an introductory guide
• Human resource management
• Human resource management for tourism hospitality and leisure an international perspective
• Hospitality strategic management concepts and cases
• introduction to the UK hospitality industry a comparative approach
• Strategic customer care an evolutionary approach to increasing customer value and profitability
• Cultures consequences comparing values behaviors institutions and organizations across nations
• management of hotel operations
• Hotels and resorts planning design and refurbishment
• franchise paradox new directions different strategies
• Operations management contemporary concepts
• Front office procedures social skills yield and management
• International retailing trends and strategies
• Strategic management and organisational dynamics the challenge of complexity
• Service operations management improving service delivery
• Human resource management for hospitality services
• Retailing environment & operations
• Hospitality management and organisational behaviour
• International human resource management
• Organizational behaviour for hospitality management
• grocers the rise and rise of the supermarket chains
• international hospitality industry structure characteristics and issues
• Organisational culture
• Production and operations management text and cases
• Managing human resources in the European tourism and hospitality industriy a strategic approach
• Hospitality facilities management and design
• Developing hospitality properties and facilities
• Understanding the hospitality consumer
• International HRM a cross cultural approach
• Human resource management for the hospitality and tourism industries
• international hospitality industry organizational and operational issues
• Retail management
• International retailing
• Behavioural studies in hospitality management
• Contemporary human resource management text and cases
• International hotels development and management
• Cases in retail management
• Customer care
• Mastering entrepreneurship
• Consumer behavior
• Managing the external environment a strategic perspective
• Human resource management a contemporary approach
• Hospitality marketing
• Researching and writing dissertations in business and management
• Operations management for MBAs
• essence of operations management
• Operations management providing value in goods and services
• Human resource management theory and practice
• People management and development human resource management at work
• Operations and process management principles and practice for strategic impact
• Accounting for non accounting students
• Organizational behavior
• Consumer behaviour in tourism
• Human resource management
• Business ethics managing corporate citizenship and sustainability in the age of globalization
• strategy process concepts contexts cases
• Globalization strategy in the hotel industry
• Production and operations management
• Accounting and finance for non specialists
• Entrepreneurs talent temperament technique
• Internet marketing plan
• Understanding management
• Operations management
• Introduction to marketing a step by step guide to all the tools of marketing
• Quality a critical introduction
• Business research methods
• Management and organisational behaviour
• Operations management
• Introducing human resource management
• Exploring corporate strategy
• Management theory and practice
• Operations management
• Management theory and practice
• Marketing strategy and competitive positioning
• Applied consumer behaviour
• Competitive strategy techniques for analyzing industries and competitors with a new introduction
• Research methods for business students
• Competitive advantage creating and sustaining superior performance
• Strategic management awareness and change
• Operations management
• Research methods for business students
• Principles and practice of marketing
• Organisational behaviour and analysis an integrated approach
• Strategic management
• Strategic management an analytical introduction