Call center performance enhancement using simulation and modeling /

• Anton, Jon.
• Bapat, Vivek, 1967-
• Hall, Bill, 1944-

• Call centers.

• Ichor Business Books,

• Customer access management

• 155753182X (pbk. : alk. paper)

• Includes bibliographical references and index.

• Call centres and human resource management a cross national perspective
• Competitive customer care a guide to keeping customers
• Know your customer new approaches to understanding customer value and satisfaction
• Contemporary British society
• Sociology work and industry
• Operations management