Customer care : strategy for the 90s.

• Cardwell, Margaret.

• Internal customer care.
• Customer Relations -- Sales Management -- Marketing.
• Customer Care -- Management.
• Complaints -- Customer Relations -- Marketing Management.

• Astra Communications : Technical Communications (Publishing),

• Quality management series

• 0946655456

• Horizontal management beyond total customer satisfaction
• Customer care management
• Customer driven a revolutionary system for putting golden handcuffs on your customers
• Introducing human resource management
• Global directions new strategies for hospitality and tourism
• Human resource management in a business context
• What customers value most how to achieve business transformation by focusing on processes that touch your customers satisfied customers increased revenue improved profitability
• Service quality new directions in theory and practice
• Customer care strategy for the 90s
• Quality sustaining customer service
• Competitive customer care a guide to keeping customers
• Marketing research
• Yield management strategies for the service industries
• Marketing research an applied orientation
• Customer first a strategy for quality service
• Quality total customer service
• customer service planner
• Applied marketing research
• Managing human resources in the European tourism and hospitality industriy a strategic approach
• Know your customer new approaches to understanding customer value and satisfaction
• Marketing research in a marketing environment
• Delivering quality service balancing customer perceptions and expectations
• Consumer market research handbook
• Customer relationship marketing get to know your customers and win their loyalty
• In charge of customer satisfaction a competence approach
• Relationship marketing for competitive advantage winning and keeping customers
• Globalization strategy in the hotel industry
• Relationship marketing successful strategies for the age of the customer
• Cases in retail management
• Marketing management analysis planning implementation and control
• Strategy safari a guided tour through the wilds of strategic management
• Services marketing
• Strategic business marketing
• Internet marketing plan
• Principles of services marketing
• Advertising management
• Advertising
• marketing research process
• strategy process concepts contexts cases
• Decision making an integrated approach
• Global shift transforming the world economy
• Economics a students guide
• Competitive advantage creating and sustaining superior performance
• Consumer behavior
• Marketing
• Competitive strategy techniques for analyzing industries and competitors with a new introduction
• Strategic management an analytical introduction
• Organisational behaviour and analysis an integrated approach