Front office : procedures, social skills, yield and management /

• Abbott, Peter, 1933-
• Lewry, Sue

• Hotel management
• Hotel front desk personnel

• Butterworth-Heinemann,

• 0750642300
• 9780750642309

• Previous ed.: 1991.

• Benchmarks in hospitality and tourism
• Buying and running a small hotel the complete guide to setting up and managing your own hotel guest house or B&B
• Hospitality law managing legal issues in the hospitality industry
• Principles of food beverage and labor cost controls
• Buying & running a guesthouse or small hotel make a fresh start and run your own guesthouse
• Housekeeping supervision
• Using computers in hospitality
• Food inspection and control
• Heads in beds hospitality and tourism marketing
• E commerce and information technology in hospitality & tourism
• Revenue management and pricing case studies and applications
• Accommodation operations front office
• Managing for quality in the hospitality industry
• Principles of hotel front office operations
• host of opportunities an introduction to hospitality management
• practice of graduate research in hospitality and tourism
• Design and layout of foodservice facilities
• Services management the new paradigm in hospitality
• Environmental management for hotels the industry guide to best practice
• Service quality management in hospitality tourism and leisure
• Cases in hospitality and tourism management
• Quick service restaurants franchising and multi unit chain management
• At your service a hands on guide to the professional dining room
• Building type basics for hospitality facilities
• Environmental management in the hospitality industry a guide for students and managers
• Managing front office operations
• Interpersonal skills for hospitality management
• Sustainability in the Hospitality Industry principles of sustainable operations
• Hospitality operations a systems approach
• Hospitality 2010 the future of hospitality and travel
• Maximizing hospitality sales how to sell hotels venues and conference centres
• International human resource management managing people in a multinational context
• Accommodation management perspectives for the international hotel industry
• Human resource management in the hospitality industry a practitioners perspective
• Yield management
• Managing tourism and hospitality services theory and international applications
• growth strategies of hotel chains best business practices by leading companies
• International hospitality management concepts and cases
• Hotel and lodging management an introduction
• Marketing for hospitality and tourism
• Hospitality sales a marketing approach
• Hotel front office management
• Food and beverage management
• Managing hotels
• international hotel industry sustainable management
• Case studies in rooms operations and management
• Hotel management and operations
• Ethical decision making in the hospitality industry
• London Ritz a social and architectural history
• European gastronomy into the 21st century
• Human resources management for the hospitality industry
• Hospitality strategic management concepts and cases
• Hospitality law managing legal issues in the hospitality industry
• Introduction to hospitality operations an indisposable guide to the industry
• Introduction to hospitality management
• Hospitality marketing an introduction
• Current issues and development in hospitality and tourism satisfaction
• Financial management for hospitality decision makers
• Managing facilities
• Strategic operations management
• Introduction to management in the hospitality industry
• Human resource management in the hospitality industry an introductory guide
• Study guide to human resources management in the hospitality industry
• Presenting service the ultimate guide for the foodservice professional
• Food and beverage cost control
• Cases in human resource management in hospitality
• Supervision in the hospitality industry applied human resources
• Employment relations in the hospitality and tourism industries
• Developing hospitality properties and facilities
• Hotel front office management
• Planning and control for food and beverage operations
• restaurant from concept to operation
• Technology strategies for the hospitality industry
• Human resource management in the hospitality industry
• management of hotel operations
• fundamentals of hospitality marketing
• Introduction to the hospitality industry
• Restaurant service basics
• decade of hospitality management research tenth anniversary volume
• Accommodation and cleaning services Management
• Principles of hotel front office operations
• Foodservice planning layout design and equipment
• Restaurant franchising
• Cases in hospitality management a critical incident approach
• Make your own cocktails over 100 exotic cocktails
• Questions and answers for practical cookery
• introduction to hotel and catering economics
• Human resource management
• Handbook of hospitality marketing management
• introduction to tourism
• Cases in hospitality management a critical incident approach
• Yield management strategies for the service industries
• Handbook of hospitality strategic management
• Marketing for hospitality and tourism
• international hospitality industry structure characteristics and issues
• Environmental management for hotels a students handbook
• Management accounting for hospitality and tourism
• Hospitality law managing legal issues in the hospitality industry
• theory of catering