Tourism : competing with the best / Hotels: the consumer view.

• English Tourist Board
• Great Britain. Department of National Heritage.

• Hotels

• Department of National Heritage,

• Title from cover.

• Quality management in hospitality best practice in action
• Management skills a resource based approach for the hospitality and tourism industries
• Consumer behaviour in the food industry a European perspective
• Hospitality Tourism and Leisure Management Issues in Strategy and Culture
• Achieve total quality
• Managing employee relations in the hotel and catering industry
• Hospitality management a human resources approach
• Service quality in hospitality organizations
• Food and beverage management
• Organizational behaviour for hospitality management
• Quality a critical introduction
• International hotels development and management