Customer care. dealing with customers and how different businesses have improved customer care.

• Customer relations

• BBC,

• Videocassette (120 min.) : col., sd., VHS.

• Contents: 1. Providing a reliable service - 2. Communicating with customers - 3. Developing customer relations - 4. Solving problems - 5. Improving standards - 6. Rethinking the customer.

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