Business process reengineering and the management of change.

• The University,

• Thesis (MBA) Master of Business Administration - University of Huddersfield, School of Accountancy, Law and Management, 1993.

• Development of business process reengineering methodology for a commercial airline
• Understanding annual reports and accounts
• Managing business processes BPR and beyond
• Business process reengineering breakpoint strategies for market dominance
• Case study research
• Corporate environmental management systems and strategies
• Know your customer new approaches to understanding customer value and satisfaction
• Mastering enterprise
• Services marketing
• Global shift transforming the world economy
• Operations and the management of change
• marketing research process
• Organisational behaviour and analysis an integrated approach
• Modern business administration
• Strategy safari a guided tour through the wilds of strategic management
• Decision making an integrated approach
• Competitive strategy techniques for analyzing industries and competitors with a new introduction