Cases in hospitality management : a critical incident approach /

• Hinkin, Timothy R.

• Hospitality industry -- United States -- Management -- Case studies.

• Wiley,

• 0471107549 (paper : acid-free paper)

• Includes bibliographical references.

• Instructors manual to accompany cases in hospitality management a critical incident approach
• Services management the new paradigm in hospitality
• Hospitality 2010 the future of hospitality and travel
• Hospitality operations a systems approach
• Introduction to the hospitality industry
• Marketing by menu
• Hotel front office management
• fundamentals of hospitality marketing
• Organizational behaviour in hotels and restaurants an international perspective
• Accommodation management perspectives for the international hotel industry
• Food and beverage management
• Accommodation management a systems approach
• Human resource management in the hospitality industry
• Front office procedures social skills yield and management
• international hospitality industry structure characteristics and issues
• business of hotels
• international hospitality business
• Developing hospitality properties and facilities
• Organizational behaviour for hospitality management
• Hospitality marketing
• Managing employee relations in the hotel and catering industry
• Human resource management for hospitality services
• Hospitality management and organisational behaviour
• Behavioural studies in hospitality management
• Managing human resources in the European tourism and hospitality industriy a strategic approach
• Tourism principles and practice
• Understanding the hospitality consumer
• introduction to the UK hospitality industry a comparative approach
• Globalization strategy in the hotel industry
• Introduction to hospitality operations
• Hospitality facilities management and design
• International hotels development and management
• Delivering quality service balancing customer perceptions and expectations
• Organisational culture
• Corporate strategy
• Strategic management
• Strategic management an analytical introduction