The quality management manual : how to write and develop a successful manual for quality management /

• Waller, Jenny
• Allen, Derek, 1955-
• Burns, Andrew, 1954-

• Total quality management -- Handbooks, manuals, etc
• Quality control -- Handbooks, manuals, etc.

• Kogan Page,

• 0749409037
• 0893973882 (U.S.)

• Includes index.

• Increasing effectiveness a guide to quality management
• Managing today
• Quality a critical introduction
• Globalization strategy in the hotel industry
• Delivering quality service balancing customer perceptions and expectations
• Total quality management text with cases
• Management theory and practice
• Operations management
• Real world research a resource for social scientists and practitioner researchers