From strategic planning to strategic management /

• International Conference on Strategic Management (1st , 1973 : Vanderbilt University).
• Ansoff, H. Igor, 1918-
• Declerck, Roger Pierre
• Hayes, Robert L
• Vanderbilt University. Graduate School of Management.

• Management -- Conferences.
• Planning -- Conferences.

• Wiley-Interscience,

• 0471032239

• '... the Graduate School of Management at Vanderbilt University organized in May 1973 the first International Conference on Strategic Management' - p.4.

• Making decisions a multidisciplinary introduction
• Human resources management
• Implanting strategic management
• Strategic management in action
• Satisfaction a behavioral perspective on the consumer
• What customers value most how to achieve business transformation by focusing on processes that touch your customers satisfied customers increased revenue improved profitability
• Human resource management concepts and practices
• franchise paradox new directions different strategies
• Empowering service excellence beyond the quick fix
• Essentials of business research methods
• Power politics and organizational change winning the turf game
• Introduction to hospitality operations
• Quality total customer service
• Management of foodservice operations
• Service quality in hospitality organizations
• International hotels development and management
• Branding in action cases and strategies for profitable brand management
• Operations management strategy
• Globalization strategy in the hotel industry
• In charge of customer satisfaction a competence approach
• Managing the external environment a strategic perspective
• Management challenges for the 21st century
• Handbook of logistics and supply chain management
• Strategic management theory an integrated approach
• Know your customer new approaches to understanding customer value and satisfaction
• Delivering quality service balancing customer perceptions and expectations
• customer service planner
• Corporate strategy
• Decision making an integrated approach
• Management strategies for information technology
• Marketing management analysis planning implementation and control
• Gower handbook of logistics and distribution management
• Strategic management an analytical introduction
• strategy process concepts contexts cases
• Competitive strategy techniques for analyzing industries and competitors with a new introduction
• Quantitative methods for business decisions
• Strategy safari a guided tour through the wilds of strategic management
• Logistics and supply chain management creating value adding networks
• Operations and the management of change
• handbook of logistics and distribution management
• Research methods for business students
• Organisational behaviour and analysis an integrated approach