What to do if the full-text link fails?
Although we’re always working hard in the background to try and ensure you can get easy, simple and quick access to the full-text of journal articles via Summon, we can’t guarantee it will work all of the time — with access to over 34 million articles, it would take library staff years* to check them all.
If you click on a link and you’re not able to get the full-text, there are a couple of things you can do…
1. Check to see if you can access the full-text from somewhere else
If you’ve clicked on a result in Summon, you might see something like this if the link to the full-text isn’t working:
At the top of the page, check to see if it says No full-text? Look for more sources or report a problem. If it does, click on the more sources link:
The “Article Linker” page should appear and you can check to see if the full-text is available elsewhere — in this particular case, the article is also available on two other sites:
2. Let us know so we can fix the problem
Since we have access to so many journal articles, we don’t always know when something isn’t working properly. It only takes a few seconds to report a problem and we’ll endeavour to fix the issue as quickly as possible.
On every “Article Linker” page you’ll find a “report a problem” link in the “Need Help?” section. Just click on that link, add a short description of the problem (e.g. “full text doesn’t work”) and then click submit:
Don’t forgot to include your email address is you’d like a reply!
* if we checked 1 article every second for 12 hours a day, it would take well over 2 years to check them all :-S
This entry was posted on Monday, July 5th, 2010 at 12:32 pm and is filed under Summon, Summon tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.