Please find the FAQs for Unimail below. Hopefully these will answer any questions you have, but if not please see myself or Alistair in the Library
What will my email address be?
Your email address will be your student number @unimail.hud.ac.uk
Where can I find more information on Unimail?
More information on Unimail and related documents can be found at http://www2.hud.ac.uk/cls/it/students/unimail.php
What is the address to access Unimail?
What happens if I forget my password?
Please use the University password reset facility found at https://password.hud.ac.uk. Alternatively you can contact Student IT Support on 01484 473730.
What happens if there are problems accessing my mailbox?
Please contact Student IT Support on 01484 473730. This service is available 24/7.
Where can I provide feedback on the Unimail system.
Please let us know what you think about Unimail by taking our short survey.
I am a returning student, why do I have two mailboxes.
All returning students in Sept 2010 will retain their existing mailbox and also get a new Unimail mailbox. The existing mailbox will be available until December 2010 to allow existing emails to be migrated to Unimail. This service will then be withdrawn in December 2010 when all students will only get access to their Unimail mailbox.
I am a returning student and unable to login to Unimail.
When a returning students first logs in to Unimail they will have to use their date of birth as the password. It is advisable to reset your password using the password reset facility at https://password.hud.ac.uk. This will set the password to the same as that on other University systems. Alternatively you can contact Student IT Support on 01484 473730
Will I be able to keep my email address when I have finished studying at the University of Huddersfield?
Yes! Your University email is now for life unless regulations change in the future.
Can I import my other email accounts into the Unimail service?
As long as your email service allows POP connectivity you can import up to 5 additional mailboxes under the options menu. Instructions can be found here
Can email be forwarded to another account?
You can create forwarding rules from within your own Unimail mailbox under the ‘rules’ section. Instructions can be found here
What is my maximum mail attachment size?
The maximum size allowed for an email is 20MB.
Can I use Outlook as my email client?
Yes you can instructions can be found here.
I am an Apple Mac or Linux user and I do not appear to have all the features available when I login to Unimail. What is the problem?
Microsoft currently supports the following browsers for the Unimail service:
• Internet Explorer 7/8 (Windows)
• Mozilla Firefox 3.0.1 and above (on Windows)
• Safari 3.1
Unimail will work in the majority of browsers but some features may be unavailable if one of those browsers isn’t listed above.
I am a member of staff, am I entitled to use this service?
Unfortunately this service will only be available to all students. The service may be able to accommodate staff email in the future as the product evolves but at present some ‘Enterprise’ features that we wish to deploy to staff are not available in this service.
Where is my email stored?
Your email is stored with Microsoft in a new data centre based in Dublin. This was created especially to host Windows Live services.
Who owns the data?
University of Huddersfield will remain the custodian of any Unimail Data. Microsoft only stores the data on our behalf classifying it as organisational data. University of Huddersfield and Microsoft do not scan the contents of any of your email messages (except for viruses and spam) or utilise your data in any way.
What happens if there is a major failure to the Unimail service?
As this is based on the Windows Live Service it is in Microsoft’s best interest to ensure that this service is highly available. We anticipate that any failures will be dealt with the utmost urgency.
Is my new mailbox protected by the Data Protection Act?
Yes, your mailbox is protected by all EU Data Protection regulations.
Why has the University changed the email system?
The University is actively investigating cloud based services and email is an ideal place to start. We did a comparison between Microsoft live@edu and Google mail and found that Microsoft offered the greatest flexibility for deployment with our existing systems.