Total quality management : text with cases| (2nd ed, 2000) / Oakland, John S.

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JOURNALS		BOOKS
Total quality management TQM magazine Total quality management & business excellence Human resource management review Inc. (Boston, Mass.) British journal of management Omega (Oxford) Journal of services marketing Strategic finance (Montvale, N.J.) Management today International journal of manpower International journal of operations & production management HR Magazine (Alexandria, Va.) Work, employment and society International journal of human resource management Journal of product & brand management Business process management journal Computer weekly Brand strategy Long range planning Journal of management studies Business horizons International journal of quality & reliability management Strategic management journal Service industries journal Journal of organizational change management Journal of managerial psychology People management Marketing (London) Leadership & organization development journal Harvard business review Industrial management + data systems Journal of consumer marketing Journal of business research Advertising age		Automating business process re-engineering : breaking the TQM barrier (1994) / Hansen, Gregory A. Quality is free : the art of making quality certain (1980) / Crosby, Philip B. Juran on leadership for quality : an executive handbook (1989) / Juran, J. M. Making quality happen : six steps to total quality management : a practical guide to implementing TQM (1992) / Fox, Roy ISO 9000 quality systems handbook (2nd ed, 1994) / Hoyle, David Problem solving and decision making : hard, soft and creative approaches (2nd ed, 2004) / Hicks, Michael J. Achieving quality improvement : a practical guide (1995) / Caulcutt, Roland Achieving quality through continual improvement (1999) / Burrill, Claude W. Total organizational excellence : achieving world-class performance (1999) / Oakland, John S. Total quality management : text, cases and readings (2nd ed, 1994) / Ross, Joel E. Beyond TQM (1993) / Flood, Robert L. The management and control of quality (4th ed, 1999) / Evans, James R. Project 2000 made simple (2001) / Murphy, Brendan ISO 9000 (2nd ed, 1993) / Rothery, Brian Adventures in total quality management : overcoming the obstacles to change. (1997) / Hough, Patrick A. Benchmarking (1998) / Codling, Sylvia Company accounts : analysis, interpretation and understanding (5th ed, 2001) / Pendlebury, M. W. Quality : measuring and monitoring (1993) / Bendell, Tony 100 methods for total quality management (1996) / Kanji, G. K. Quick response : managing the supply chain to meet consumer demand (1999) / Lowson, Bob Quality : a critical introduction (1998) / Beckford, John ISO9000/BS5750 made easy : a practical guide to quality. (1994) / Sadgrove, Kit Business basics : a study guide for degree students, Human resource management. (2nd ed, 1997) The international business environment. (2004) / Brooks, Ian Quality (2nd ed, 2002) / Beckford, John Writing your MBA dissertation (2002) / White, Brian Understanding company financial statements. (5th ed, 1999) / Parker, R. H. Total quality management in the public sector : an international perspective (1994) / Morgan, Colin Benchmarking : a tool for continuous improvement (1992) / McNair, C. J. Guide to analysing companies (3rd ed, 2001) / Vause, Bob Achieve total quality (1992) / Hutchins, David When giants learn to dance : mastering the challenges of strategy, management and careers in the 1990s (1996) / Kanter, Rosabeth Moss Reengineering the corporation : a manifesto for business revolution (2001) / Hammer, Michael Total quality management : text with cases (3rd ed, 2003) / Oakland, John S. Managing quality (2nd ed, 1994) / Dale, Barrie G. Practical self-development : a step-by-step approach to CPD (1997) / Norton, Bob Decision making for business : a reader (2002) / Salaman, Graeme Creating culture change : the key to successful total quality management (1990) / Atkinson, Philip E. The reality of management (3rd ed, 1997) / Stewart, Rosemary Multinational finance (5th ed, 2004) / Buckley, Adrian Mintzberg on management : inside our strange world of organizations. (1989) / Mintzberg, Henry Statistical process control (5th ed, 2003) / Oakland, John S. Global business (3rd ed, 2001) / Czinkota, Michael R. Benchmarking for best practice : Continuous learning through sustainable innovation (1998) / Zairi, Mohamed Organizational change and innovation : psychological perspectives and practices in Europe (1992) Organisations and the business environment : David Campbell and Tom Craig. (2nd ed, 2005) / Campbell, David J. Developing a learning organisation. (1998) / Lassey, Peter Strategic human resource development (1999) / Walton, John Production and operations management : an applied modern approach (1997) / Martinich, Joseph Stanislaus Implementing total quality management (1992) / Munro-Faure, Lesley The essence of total quality management (2nd ed, 2000) / Bank, John The goal : a process of ongoing improvement (2nd ed, 1993) / Goldratt, Eliyahu M. Increasing effectiveness : a guide to quality management (1997) / Stone, John The essence of information systems (2nd ed, 1995) / Edwards, Chris Global marketing management (7th ed, 2002) / Keegan, Warren J. Managing quality and human resources : a guide to continuous improvement (1997) / Dale, B. G. Finance and accounting for business (2004) / Ryan, Bob Operations management for MBAs (1999) / Meredith, Jack R. Business process reengineering : breakpoint strategies for market dominance (1993) / Johansson, Henry J. Finance for non-financial managers (3rd ed, 1998) / Millichamp, A. H. Managing the external environment : a strategic perspective (1992) / Mercer, David Performance management : the new realities (1998) / Armstrong, Michael Manufacturing resource planning : MRP II : unlocking America's productivity potential (1984) / Wight, Oliver W. Managing quality (5th ed, 2007) / Dale, B. G. Elements of project management : plan, schedule, and control (2nd ed, 1992) / Spinner, M. Managing quality (4th ed, 2003) / Dale, Barrie G. Core personnel and development (1996) / Marchington, Mick Cultivating self-development (1996) / Megginson, David Strategic management and business policy : concepts (9th ed, 2004) / Wheelen, Thomas L. Microsoft Project 2000 for dummies (2000) / Doucette, Martin Economics for business and management (1997) / Chrystal, K. Alec Business ethics and the 21st century organization (2006) / Whates, Peter Company accounts : analysis, interpretation and understanding (6th ed, 2004) / Pendlebury, M. W. Operations and quality management. (1999) / Ho, Samuel K. Just-in-time manufacturing : an introduction (2nd ed, 1996) / Cheng, T. C. E. High performance teams : ...... in brief. (1997) / Colenso, Michael The dance of change : the challenges of sustaining momentum in learning organizations (1999) / Senge, Peter M. Loyalty.com : customer relationship management in the new era of Internet marketing (2000) / Newell, Frederick Office ergonomics (2001) / Kroemer, K. H. E. Production and operations management : manufacturing and services (8th ed, 1998) / Chase, Richard B. Performance management : perspectives on employee performance (1998) / Williams, Richard S. Scenarios : the art of strategic conversation (1996) / Van der Heijden, Kees Effective motivation : how to get extraordinary results from everyone (1996) / Adair, John The nature of managerial work (1980) / Mintzberg, Henry Management accounting for business decisions (2nd ed, 2001) / Drury, Colin Economics and changing economies (1996) / Mackintosh, M. Advanced supply chain management : how to build a sustained competitive advantage (1999) / Poirier, Charles C. MRP II : making it happen : the implementers' guide to success with manufacturing resource planning (2nd ed, 1990) / Wallace, Thomas F. The balanced scorecard : translating strategy into action (1996) / Kaplan, Robert S. Marketing plans : how to prepare them, how to use them (6th ed, 2007) / McDonald, Malcolm Essentials of marketing research (3rd ed, 2002) / Proctor, Tony Management information systems : managing information technology in the business enterprise (6th ed, 2004) / O'Brien, James A. Accounting theory and practice (7th ed, 2000) / Glautier, M. W. E. Project management : planning & control techniques (3rd ed, 1999) / Burke, Rory The new unblocked manager : a practical guide to self-development (1996) / Francis, Dave Business ethics : readings and cases in corporate morality (3rd ed, 1995) / Hoffman, W. Michael A manager's guide to self-development (4th ed, 2001) / Pedler, Mike International trade : a European text (1997) / Brenton, Paul The strategy process (1998) / Mintzberg, Henry Creative problem solving for managers (1999) / Proctor, Tony