pick random item
Thriving on chaos : handbook for a management revolution| (1989) / Peters, Thomas J.
People who looked at this thing, also looked at this stuff...
In search of excellence : lessons from America's best-run companies (1995) / Peters, Thomas J.
Service quality in hospitality organizations (1996) / Olsen, Michael D.
Operations and the management of change. (1997) / Gilgeous, Victor
this blog post
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