Environmental management for hotels : a student's handbook| (1996) / Kirk, D.

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JOURNALS		BOOKS
		Environmental management for hotels : the industry guide to best practice (2nd ed, 1996) / Pichon, Liz Managing for quality in the hospitality industry (2006) / King, John H. Service quality management in hospitality, tourism, and leisure (2001) / Kandampully, Jay Principles of hospitality law (2nd ed) / Boella, M. J. Principles of hotel front office operations (2nd ed, 2000) / Baker, Sue Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef International hospitality management : concepts and cases (2007) / Clarke, Alan Empowerment : HR strategies for service excellence (2001) / Lashley, Conrad Yield management : strategies for the service industries (1997) / Ingold, Anthony Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Managing people : a guide for managers in the hotel and catering industry (2nd ed, 2000) / Riley, Michael Human resource management : international perspectives in hospitality and tourism (2004) / D'Annunzio-Green, Norma Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Accommodation management : a systems approach (1993) / Jones, Christine Principles of hotel front office operations : a study guide (1994) / Baker, Sue Economics for hospitality management (1997) / Cullen, Peter Organizational behaviour for hospitality management (1994) / Wood, Roy C. Hotels and resorts : planning, design, and refurbishment (1995) / Lawson, Fred Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Behavioural studies in hospitality management (1995) / Carmouche, Rita Hospitality marketing (1996) / Wearne, Neil Hospitality facilities management and design (1992) / Stipanuk, David M. Food and beverage management. (3rd ed, 1998) / Davis, Bernard The Management of foodservice operations (1994) / Jones, Peter Hospitality management : a human resources approach (1992) / Mullins, Laurie J. The business of hotels (4th ed, 2000) / Medlik, S. An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Consumer behaviour in tourism (1999) / Swarbrooke, John Globalization strategy in the hotel industry (1995) / Go, Frank M. Entrepreneurs : talent, temperament, technique (2000) / Bolton, B. Management theory and practice (6th ed, 2004) / Cole, G. A. Understanding management (4th ed, 2004) / Daft, Richard L. Operations management (2nd ed, 2005) / Hill, Terry Introducing human resource management (4th ed, 2005) / Foot, Margaret Management : theory and practice. (5th ed, 1996) / Cole, G. A. Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. Organizational behaviour : an introductory text (5th ed, 2004) / Buchanan, David A. Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998) / Porter, Michael E.