Empowering service excellence : beyond the quick fix| (1997) / Lashley, Conrad

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		The practice of empowerment : making the most of human competence (1995) / Kinlaw, Dennis C. Empowering people at work (1994) / Foy, Nancy Tourism alternatives : potentials and problems in the development of tourism (1994) / Eadington, William R. The power of empowerment : release the hidden talents of your employees (1994) / Clutterbuck, David Empowerment : HR strategies for service excellence (2001) / Lashley, Conrad Designing organizations : the foundation for excellence (3rd ed, 1998) / Sadler, Philip Franchising and other business relationships in hotel and catering services (1984) / Housden, Janet Empowering people : how to bring out the best in your workforce (1996) / Smith, Jane Tourism in South and Southeast Asia : issues and cases (2000) / Hall, Colin Michael Franchising hospitality services (2000) / Lashley, Conrad How to open and run a successful restaurant (2nd ed, 1995) / Egerton-Thomas, Christopher Empowered teams : creating self-directed work groups that improve quality, productivity, and participation (1991) / Wellins, Richard S. All work and no play? : a study of women and leisure (1986) / Deem, Rosemary Researching and writing dissertations in hospitality and tourism (1998) / Clark, Mona A. The art of empowerment : the profit and pain of employee involvement (1998) / Johnson, Ron The tourist gaze (2nd ed, 2002) / Urry, John Managing projects in hospitality organizations (1992) / Teare, Richard Organization behaviour for leisure services (2003) / Lashley, Conrad Introduction to management in the hospitality industry (7th ed, 2003) / Powers, Thomas F. International hospitality management (1996) / Teare, Richard Strategic hospitality management : theory and practice for the 1990s (1991) / Boer, Andrew Human resource management in the hospitality industry (1996) / Go, Frank M. Understanding the hospitality consumer (2002) / Williams, Alistair Introduction to management in the hospitality industry (8th ed, 2006) / Powers, Thomas F. Consuming places (1995) / Urry, John Corporate strategy for hospitality (1996) / Knowles, Tim Human resource management for hospitality services (1997) / Goldsmith, Alistair Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Organizations : theory and design (1991) / Bedeian, Arthur G. Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne The Management of foodservice operations (1994) / Jones, Peter Human resource management : a guide to personnel practice in the hotel and catering industry. (1991) / Riley, Michael The international hospitality business (1996) / Kotas, Richard Yield management : strategies for the service industries (1997) / Ingold, Anthony The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. International HRM : contemporary issues in Europe (1999) / Brewster, Chris International hotels : development and management (1994) / Gee, Chuck Y. Human resource management in the hospitality industry (7th ed, 2000) / Boella, M. J. The international hospitality industry : organizational and operational issues (1995) / Jones, Peter The business of hotels (4th ed, 2000) / Medlik, S. Hotel management and operations. (4th ed, 2007) / Rutherford, Denney G. In search of hospitality : theoretical perspectives and debates (2000) / Lashley, Conrad Introduction to hospitality operations (1996) / Jones, Peter The franchise paradox : new directions, different strategies. (1997) / Price, Stuart Service quality in hospitality organizations (1996) / Olsen, Michael D. Hospitality, Tourism and Leisure Management : Issues in Strategy and Culture. / Foley, M. International hospitality management (1992) / Teare, Richard An introduction to leisure studies (2003) / Bull, Chris Strategic customer care : an evolutionary approach to increasing customer value and profitability (1999) / Brown, Stanley A. Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Strategic decision-making (1992) / Gore, Chris Decentring leisure : rethinking leisure theory (1995) / Rojek, Chris Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Hospitality facilities management and design (1992) / Stipanuk, David M. Understanding leisure (2nd ed, 1995) / Haywood, Les Leisure in contemporary society (1999) / Roberts, Kenneth Organizations : behavior, structure, processes (10th ed, 2000) / Gibson, James L. Hospitality management : a human resources approach (1992) / Mullins, Laurie J. Behavioural studies in hospitality management (1995) / Carmouche, Rita Accommodation management : a systems approach (1993) / Jones, Christine Organizational behaviour for hospitality management (1994) / Wood, Roy C. Why teams don't work : what went wrong and how to make it right (1998) / Robbins, Harvey Consumer behaviour in tourism (1999) / Swarbrooke, John Cultures and organizations : software of the mind (1997) / Hofstede, Geert Leisure and the family life cycle (1975) / Rapoport, Rhona Managing organizations (2nd ed, 1999) / Wilson, David C. The business of tourism (6th ed, 2002) / Holloway, J. Christopher Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Decision making in organisations (1999) / Lee, David M. The challenge of strategic management (1992) / Faulkner, David Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael Globalization strategy in the hotel industry (1995) / Go, Frank M. The global HR manager : creating the seamless organisation (1999) / Joynt, Pat The international business blueprint (1997) / Monye, Sylvester O. Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Leisure for leisure : critical essays (1989) / Rojek, Chris An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Tourism and hospitality in the 21st century (2001) / Lockwood, Andrew Consumer culture and postmodernism (1991) / Featherstone, Mike Quality: sustaining customer service (1993) / Taylor, Lynda King Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Sociology of leisure : a reader (1995) / Critcher, Chas Food and beverage management. (3rd ed, 1998) / Davis, Bernard International human resource management (2003) / Harris, Hilary Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Hospitality marketing (1996) / Wearne, Neil Competitive customer care : a guide to keeping customers (1992) / Stone, Merlin Researching and writing dissertations in business and management (2010) / Riley, Michael Tourism : principles and practice (2nd ed, 1998) / Cooper, Christopher P. Flexible working practices : techniques and innovations (1998) / Stredwick, John Case study research (2nd ed, 1994) / Yin, Robert K. Organizational behavior (9th ed, 2005) / Schermerhorn, John R. Case study research : design and methods (3rd ed, 2003) / Yin, Robert K. Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Understanding customers. (1997) / Rice, Chris Corporate strategy (3rd ed, 2003) / Lynch, Richard L. How to research (1996) / Blaxter, Loraine