Quality management in hospitality : best practice in action| (1996) / Lockwood, Andrew

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JOURNALS		BOOKS
		Managing quality dynamics (1991) / Teboul, James Careers and training in hotels, catering and tourism (1993) / Hayter, Roy Improving food and beverage performance. (1996) / Waller, Keith Managing quality in the catering industry. (1993) / East, Janet P. Human resource management in the hotel industry : strategy, innovation, and performance (2002) / Hoque, Kim Globalisation of the catering industry : opportunities for fast food, mid-range and hotel restaurants (1996) / Rowe, Irene Vlitos Managing projects in hospitality organizations (1992) / Teare, Richard Total quality service : how organizations use it to gain competitive advantage (1992) / Brown, Stanley A. Management skills : a resource-based approach for the hospitality and tourism industries (1994) / Messenger, Sally J. Marketing in hospitality and tourism : a consumer focus (1994) / Teare, Richard Service quality in hospitality organizations (1996) / Olsen, Michael D. Business development in licensed retailing : a unit manager's guide (2003) / Lashley, Conrad Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary How to open and run a successful restaurant (2nd ed, 1995) / Egerton-Thomas, Christopher The management of hotel operations (1989) / Jones, Peter The Management of foodservice operations (1994) / Jones, Peter International hospitality management (1992) / Teare, Richard Introduction to the hospitality industry (3rd ed, 1995) / Powers, Thomas F. Successful pubs and inns (2nd ed, 1998) / Sargent, Michael Corporate strategy for hospitality (1996) / Knowles, Tim Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Marketing (1992) / Fewell, Arnold International comparisons in human resource management (1991) / Brewster, Chris Managing people in the hotel and catering industry (1992) / Goss-Turner, Steven Profit planning. (2nd ed, 1999) / Harris, Peter J. Hospitality, Tourism and Leisure Management : Issues in Strategy and Culture. / Foley, M. International human resource management : managing people in a multinational context (3rd ed, 1999) / Dowling, Peter Hotel management and operations (1990) / Rutherford, Denney G. Restaurant management (1993) / Scanlon, Nancy Loman The international hospitality business (1996) / Kotas, Richard Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael Restaurant planning, design, and construction : a survival manual for owners, operators, and developers (1997) / Katz, Jeff B. Consumer behaviour in the food industry : a European perspective (1995) / Bareham, J. R. Hospitality and catering : a closer look (1996) / Jones, Ursula Hospitality facilities management and design (1992) / Stipanuk, David M. Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Introduction to hospitality operations (1996) / Jones, Peter Working in hotels and catering. (2nd ed, 1997) / Wood, Roy C. Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Human resource management for hospitality services (1997) / Goldsmith, Alistair Organizational behaviour for hospitality management (1994) / Wood, Roy C. Hospitality management : a human resources approach (1992) / Mullins, Laurie J. The business of hotels (4th ed, 2000) / Medlik, S. The franchise paradox : new directions, different strategies. (1997) / Price, Stuart Profitable food and beverage management (1994) / Kotas, Richard Human resource management in the hospitality industry (1996) / Go, Frank M. Accommodation management : a systems approach (1993) / Jones, Christine The management of international tourism (2nd ed, 1995) / Witt, Stephen F. Principles of hotel front office operations : a study guide (1994) / Baker, Sue Organizations : theory and design (1991) / Bedeian, Arthur G. Understanding the hospitality consumer (2002) / Williams, Alistair Economics for hospitality management (1997) / Cullen, Peter Brand warriors : corporate leaders share their winning strategies (1999) / Gilmore, Fiona Behavioural studies in hospitality management (1995) / Carmouche, Rita Decentring leisure : rethinking leisure theory (1995) / Rojek, Chris International hotels : development and management (1994) / Gee, Chuck Y. Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Strategic hospitality management : theory and practice for the 1990s (1991) / Boer, Andrew Globalization strategy in the hotel industry (1995) / Go, Frank M. Food and beverage management. (3rd ed, 1998) / Davis, Bernard Customer first : a strategy for quality service (1990) / Walker, Denis Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Leisure in contemporary society (1999) / Roberts, Kenneth The international hospitality industry : organizational and operational issues (1995) / Jones, Peter Hotels and resorts : planning, design, and refurbishment (1995) / Lawson, Fred Introduction to human resource management : theory and practice (2001) / Maund, Linda Yield management : strategies for the service industries (1997) / Ingold, Anthony Hospitality marketing (1996) / Wearne, Neil Leisure and the family life cycle (1975) / Rapoport, Rhona The economics of travel and tourism (2nd ed, 1995) / Bull, Adrian An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob The character of a corporation : how your company's culture can make or break your business (1998) / Goffee, Robert Consumer culture and postmodernism (1991) / Featherstone, Mike The international marketing of travel and tourism : a strategic approach (1999) / Vellas, François Leisure for leisure : critical essays (1989) / Rojek, Chris Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. International HRM : contemporary issues in Europe (1999) / Brewster, Chris Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Managing organizations (2nd ed, 1999) / Wilson, David C. Economics of leisure and tourism. (2nd ed, 1999) / Tribe, John Sustainable tourism : a marketing perspective (1998) / Middleton, Victor T. C. Organization theory and design (7th ed, 2001) / Daft, Richard L. Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Understanding leisure (2nd ed, 1995) / Haywood, Les Managing for the future : the 1990's and beyond (1992) / Drucker, Peter F. Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Consumer behaviour in tourism (1999) / Swarbrooke, John The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Service quality : new directions in theory and practice (1994) / Rust, Roland T. Quality: sustaining customer service (1993) / Taylor, Lynda King Strategic management theory : an integrated approach (4th ed, 1998) / Hill, Charles W. L. Sociology of leisure : a reader (1995) / Critcher, Chas Operations management (1996) / Naylor, John Strategic management : an introduction (1995) / Rosen, Ronald International human resource management (2003) / Harris, Hilary Hygiene for management : a text for food hygiene courses (8th ed, 1998) / Sprenger, Richard A. Quality : a critical introduction (1998) / Beckford, John Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Leadership : theory and practice (1999) / Daft, Richard L.