100 methods for total quality management| (1996) / Kanji, G. K.

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JOURNALS		BOOKS
International journal of production research Psychiatry (Abingdon, England) International journal of productivity and performance management Measuring business excellence International journal of service industry management TQM magazine Journal of small business and enterprise development Total quality management & business excellence International journal of quality & reliability management Journal of services marketing Journal of business & industrial marketing Industrial management + data systems Journal of organizational change management International journal of public sector management British journal of social work Journal of management studies Leadership & organization development journal Academy of Management review European journal of operational research Journal of management development International journal of operations & production management		Adventures in total quality management : overcoming the obstacles to change. (1997) / Hough, Patrick A. Advancing quality : total quality management in the National Health Service (1995) / Joss, Richard Quality (2nd ed, 2002) / Beckford, John Achieving quality through continual improvement (1999) / Burrill, Claude W. Total quality management in the public sector : an international perspective (1994) / Morgan, Colin Managing quality and human resources : a guide to continuous improvement (1997) / Dale, B. G. Beyond TQM (1993) / Flood, Robert L. Making quality happen : six steps to total quality management : a practical guide to implementing TQM (1992) / Fox, Roy Total quality management : text, cases and readings (2nd ed, 1994) / Ross, Joel E. Implementing total quality management (1992) / Munro-Faure, Lesley Managing quality (5th ed, 2007) / Dale, B. G. Total quality management : text with cases (3rd ed, 2003) / Oakland, John S. Achieve total quality (1992) / Hutchins, David Delivering excellence in health and social care : quality, excellence and performance measurement (2002) / Moullin, Max Quality : a critical introduction (1998) / Beckford, John Health service quality : an introduction to quality methods for health services (1992) / Ovretveit, John Risk, social policy and welfare (2002) / Kemshall, Hazel Juran on leadership for quality : an executive handbook (1989) / Juran, J. M. Step-by-step QFD : customer-driven product design (2nd ed, 1997) / Terninko, John Managing quality (4th ed, 2003) / Dale, Barrie G. Managing quality (2nd ed, 1994) / Dale, Barrie G. Creating culture change : the key to successful total quality management (1990) / Atkinson, Philip E. ERP : tools, techniques, and applications for integrating the supply chain (2nd ed, 2004) / Ptak, Carol A. Benchmarking for best practice : Continuous learning through sustainable innovation (1998) / Zairi, Mohamed Total quality management : text with cases (2nd ed, 2000) / Oakland, John S. Risk, health and welfare : policies, strategies and practice (1998) / Alaszewski, Andy Increasing effectiveness : a guide to quality management (1997) / Stone, John ISO9000/BS5750 made easy : a practical guide to quality. (1994) / Sadgrove, Kit Developing good practice in community care : partnership and participation (2001) / White, Vicky Production and operations management : manufacturing and services (8th ed, 1998) / Chase, Richard B. Community care : policy and practice. (4th ed, 2008) / Means, Robin The leadership experience (2nd ed, 2002) / Daft, Richard L. Operations management strategy (1993) / Harrison, Mike Managing organizations (2nd ed, 1999) / Wilson, David C. Managing the external environment : a strategic perspective (1992) / Mercer, David Operations and process management : principles and practice for strategic impact (2006) / Slack, Nigel Key concepts and debates in health and social policy (2002) / Malin, Nigel Good practice in risk assessment and risk management. Protection, rights and responsibilities (1997) / Kemshall, Hazel The business environment : challenges and changes (2nd ed, 2000) / Brooks, Ian Doing a literature review in health and social care : a practical guide (2nd ed, 2010) / Aveyard, Helen Classics in environmental studies : an overview of classic texts in environmental studies (1997) / Nelissen, Nico Strategic management : awareness and change (5th ed, 2005) / Thompson, John L. Critical practice in health and social care (2000) / Brechin, Ann Business information systems : technology, development and management for the e-business (2nd ed, 2002) / Bocij, Paul Changing practice in health and social care : a reader (2000) / Bullman, Anne Research methods for business : a skill-building approach (4th ed, 2003) / Sekaran, Uma Operations management (4th edition, 2003) / Russell, Roberta S Leadership : theory and practice (4th ed, 2007) / Northouse, Peter Guy Operations and quality management. (1999) / Ho, Samuel K. Company accounts : analysis, interpretation and understanding (6th ed, 2004) / Pendlebury, M. W. Doing a literature review in health and social care : a practical guide (2007) / Aveyard, Helen The competitive advantage of nations: with a new introduction. (1998) / Porter, Michael E. Work and society : a reader (2000) / Grint, Keith Sociology, work and industry (5th ed, 2008) / Watson, Tony J. Sociology, work and industry (4th ed, 2003) / Watson, Tony J. Organizational behaviour and work : a critical introduction (2nd ed, 2004) / Wilson, Fiona M. Realist evaluation in practice : health and social work (2003) / Kazi, Mansoor A. F. International trade and the world economy (2002) / Marrewijk, Charles van Operations management (5th ed, 2007) / Slack, Nigel European business. (2nd ed, 1999) / Harris, Neil Decision making : an integrated approach (2nd ed, 1998) / Jennings, David Strategic management (4th ed, 2001) / Thompson, John L. Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. No sweat! : the indispensable guide to reports and dissertations (1998) / Irving, Ray Operations and the management of change. (1997) / Gilgeous, Victor Introducing human resource management (4th ed, 2005) / Foot, Margaret Doing a literature review : releasing the social science research imagination (1998) / Hart, Chris Introducing social theory (2003) / Jones, Pip Project management (3rd ed, 2003) / Maylor, Harvey Contemporary British society (3rd ed, 2000) / Abercrombie, Nicholas Organizational behaviour : an introductory text (5th ed, 2004) / Buchanan, David A. Management and organisational behaviour (8th ed, 2007) / Mullins, Laurie J. Accounting for non-accounting students (6th ed, 2004) / Dyson, J. R. Strategy safari : a guided tour through the wilds of strategic management (1998) / Mintzberg, Henry Organisational behaviour and analysis : an integrated approach (3rd ed, 2005) / Rollinson, Derek Strategic management : an analytical introduction (3rd ed, 1996) / Luffman, George A. Research methods for business students (4th ed, 2007) / Saunders, Mark International trade : new patterns of trade, production & investment (2nd ed, 2000) / Grimwade, Nigel Principles of marketing. (4th ed, 2006) / Brassington, Frances Marketing (1998) / Lancaster, Geoffrey A. Real world research : a resource for social scientists and practitioner-researchers (2nd ed, 2002) / Robson, Colin Exploring corporate strategy (7th ed, 2005) / Johnson, Gerry