Service quality in hospitality organizations| (1996) / Olsen, Michael D.

People who looked at this thing, also looked at this stuff...

JOURNALS		BOOKS
International journal of hospitality & tourism administration Journal of hospitality & tourism research (Washington, D.C.) Cornell hospitality quarterly International journal of human resource management Journal of operations management International journal of contemporary hospitality management International journal of hospitality management Service industries journal Cornell hotel and restaurant administration quarterly Managing service quality International journal of operations & production management		Productivity management in hospitality and tourism (1995) / Johns, Nick César Ritz : host to the world. (1938) / Ritz, Marie Louise Quality management in hospitality : best practice in action (1996) / Lockwood, Andrew The luxury hotels of London. (1991) / Sheppardson, Chris Business development in licensed retailing : a unit manager's guide (2003) / Lashley, Conrad Manpower management in the hotel and catering industry (1984) / Hornsey, Timothy Strategic hospitality management : theory and practice for the 1990s (1991) / Boer, Andrew Training for the hospitality industry (2nd ed, 1990) / Forrest, Lewis C. Strategic questions in food and beverage management (2000) / Wood, Roy C. Introduction to the hospitality industry (3rd ed, 1995) / Powers, Thomas F. Restaurant franchising (1992) / Khan, Mahmood A. Careers and training in hotels, catering and tourism (1993) / Hayter, Roy The growth strategies of hotel chains : best business practices by leading companies (2006) / Cunill, Onofre Martorell Improving food and beverage performance. (1996) / Waller, Keith How to research and write a thesis in hospitality and tourism : a step-by-step guide for college students (1993) / Poynter, James M. The Management of foodservice operations (1994) / Jones, Peter Managing facilities (1997) / Jones, Christine Managing quality dynamics (1991) / Teboul, James Financial control for your hotel (1992) / Coltman, Michael M. Hospitality accounting (5th ed, 1997) / Kotas, Richard Interpersonal skills for hospitality management. (1996) / Clark, M. Human resource management in the hotel industry : strategy, innovation, and performance (2002) / Hoque, Kim The international hospitality industry : organizational and operational issues (1993) / Jones, Peter Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Strategic management in the hospitality industry (1992) / Olsen, Michael D. Successful pubs and inns (2nd ed, 1998) / Sargent, Michael Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Casino capitalism (1986) / Strange, Susan Management skills : a resource-based approach for the hospitality and tourism industries (1994) / Messenger, Sally J. Hospitality, Tourism and Leisure Management : Issues in Strategy and Culture. / Foley, M. Management accounting for the hospitality industry : a strategic approach (1997) / Adams, Debra The management of hotel operations (1989) / Jones, Peter Service quality management in hospitality, tourism, and leisure (2001) / Kandampully, Jay Yield management : strategies for the service industries (1997) / Ingold, Anthony Corporate strategy for hospitality (1996) / Knowles, Tim Working in hotels and catering. (1992) / Wood, Roy C. Hospitality management strategies (2005) / Nykiel, Ronald A. Dictionary of travel, tourism and hospitality (2nd ed, 1996) / Medlik, S. Restaurant and fast food site selection (1992) / Melaniphy, John C. Introduction to the hospitality industry (5th ed, 2003) / Powers, Thomas F. Human resource management for hospitality services (1997) / Goldsmith, Alistair Managing quality in the catering industry. (1993) / East, Janet P. Food and beverage management : a selection of readings (1994) / Davis, Bernard Introduction to hospitality operations (1996) / Jones, Peter International tourism : an economic perspective (1995) / Vellas, François International hospitality management (1992) / Teare, Richard Managing projects in hospitality organizations (1992) / Teare, Richard Managing service in food and beverage operations (1985) / Rey, Anthony M. Food and beverage management. (3rd ed, 1998) / Davis, Bernard Researching and writing dissertations in hospitality and tourism (1998) / Clark, Mona A. Concepts of foodservice operations and management. (2nd ed, 1991) / Khan, Mahmood A. Global directions : new strategies for hospitality and tourism (1997) / Teare, Richard Restaurant planning, design, and construction : a survival manual for owners, operators, and developers (1997) / Katz, Jeff B. Human resource management in the hospitality industry (1996) / Go, Frank M. Introduction to hospitality (5th ed, 2009) / Walker, John R. Principles and practices of management in the hospitality industry. (2nd ed, 1989) / Keiser, James Developing hospitality properties and facilities (2000) / Ransley, Josef International hospitality management (1996) / Teare, Richard Globalisation of the catering industry : opportunities for fast food, mid-range and hotel restaurants (1996) / Rowe, Irene Vlitos Managing housekeeping operations (1990) / Kappa, Margaret The menu, food and profit (1991) / Fuller, John Organizational behaviour for hospitality management (1994) / Wood, Roy C. The international hospitality industry : organizational and operational issues (1995) / Jones, Peter Employment in the catering and hospitality industry : employee attitudes and career expectations / Research report. (1994) / Hotel and Catering Training Company Marketing management for the hospitality industry : a strategic approach (1997) / Reich, Allen Z. The franchise paradox : new directions, different strategies. (1997) / Price, Stuart Hospitality and catering : a closer look (1996) / Jones, Ursula Accommodation management : a systems approach (1993) / Jones, Christine Thriving on chaos : handbook for a management revolution (1989) / Peters, Thomas J. Decentring leisure : rethinking leisure theory (1995) / Rojek, Chris Managing people in the hotel and catering industry (1992) / Goss-Turner, Steven Organizations : theory and design (1991) / Bedeian, Arthur G. Contemporary issues in tourism development (1999) / Butler, Richard Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Unleashing leaders : developing organizations for leaders (2001) / Owen, Hilarie In search of hospitality : theoretical perspectives and debates (2000) / Lashley, Conrad The international hospitality business (1996) / Kotas, Richard Public house and beverage management : key principles and issues (2000) / Flynn, Michael Strategic management : a resource-based approach for the hospitality and tourism industries (1993) / Teare, Richard Introduction to hospitality operations : an indisposable guide to the industry (2nd ed, 2002) / Jones, Peter Managing leisure. (1999) / Grainger-Jones, Byron International hotels : development and management (1994) / Gee, Chuck Y. Hospitality facilities management and design (1992) / Stipanuk, David M. Profit planning. (2nd ed, 1999) / Harris, Peter J. Human resource management : a guide to personnel practice in the hotel and catering industry. (1991) / Riley, Michael Strategic management in the hospitality industry (3rd ed, 2008) / Olsen, Michael D. International hospitality management (1992) / Teare, Richard Introduction to management in the hospitality industry (8th ed, 2006) / Powers, Thomas F. Restaurant management (1993) / Scanlon, Nancy Loman International human resource management : managing people in a multinational context (3rd ed, 1999) / Dowling, Peter Principles of hotel front office operations : a study guide (1994) / Baker, Sue Hospitality management : a human resources approach (1992) / Mullins, Laurie J. Understanding the hospitality consumer (2002) / Williams, Alistair Supervision and leadership in tourism and hospitality (1999) / Van der Wagen, Lynn Management accounting for hospitality and tourism (3rd ed, 1999) / Kotas, Richard Marketing in the hospitality industry (1983) / Nykiel, Ronald A. Supervision in the hospitality industry : applied human resources. (5th ed, 2007) / Miller, Jack E. Understanding leisure (1989) / Haywood, Les Organization behaviour for leisure services (2003) / Lashley, Conrad