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Customer care excellence : how to create an effective customer focus| (6th ed, 2010) / Cook, Sarah

book: http://library.hud.ac.uk/catlink/bib/786539

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  6. European management journal
  7. Journal of business strategy
  8. Accountancy (London)
 
  1. Managing financial resources (3rd ed, 2003) / Broadbent, Michael
  2. Services marketing : integrating customer focus across the firm. (4th ed, 2006) / Zeithaml, Valarie A.
  3. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert

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