pick random item
Customer care excellence : how to create an effective customer focus| (6th ed, 2010) / Cook, Sarah
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Music week (1983)
Journal of services marketing
International journal of business and management
Journal of accountancy
California management review
European management journal
Journal of business strategy
Managing financial resources (3rd ed, 2003) / Broadbent, Michael
Services marketing : integrating customer focus across the firm. (4th ed, 2006) / Zeithaml, Valarie A.
Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert
this blog post
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