| JOURNALS | | BOOKS |
| | - Profitable direct marketing (1998) / Jay, Ros
- Cases in operations management (2nd ed, 1997) / Johnston, R.
- Operations management : concepts, methods, and strategies (2nd ed, 1991) / Vonderembse, Mark A.
- Production and operations management (6th ed, 1992) / Muhlemann, Alan
- Operations management for MBAs (1999) / Meredith, Jack R.
- Cases in operations management (3rd ed, 2003) / Johnston, R.
- Production and operations management : manufacturing and services (8th ed, 1998) / Chase, Richard B.
- Operations management. (1999) / Waters, Donald
- Marketing (1998) / Lancaster, Geoffrey A.
- Applied consumer behaviour (1996) / Evans, Martin
- Operations and the management of change. (1997) / Gilgeous, Victor
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