Service operations management : improving service delivery| (3rd ed, 2008) / Johnston, Robert

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International journal of management reviews : IJMR Business Traveller (UK/Europe Edition) Benefits & compensation digest Journal of human resources in hospitality & tourism International journal of hospitality & tourism administration Human resource planning Community banker (Washington, D.C.) Journal of database marketing & customer strategy management International journal of service industry management Journal of organizational behavior Journal of vacation marketing Air cargo world Managing service quality Academy of Management executive (1993) Organizational dynamics Lodging hospitality Human resource management journal Global finance Internal auditor Personnel management (London. 1969) International journal of human resource management International journal of management reviews : IJMR Journal of service research : JSR International journal of hospitality management Journal of knowledge management British journal of industrial relations Tourism and hospitality research Cornell hospitality quarterly Leadership (London, England) Measuring business excellence Journal of services research Total quality management & business excellence HR focus Business economics (Cleveland, Ohio) Successful meetings Business travel news Hotel & motel management Cross cultural management Executive excellence International journal of manpower Human resource management Employee benefits Cornell hotel and restaurant administration quarterly Career development international Administrative science quarterly British journal of management International journal of operations & production management Journal of hospitality & tourism research (Washington, D.C.) Organization studies Journal of applied behavioral science Nation's restaurant news Management review (Saranac Lake, New York) Service industries journal MIT Sloan management review Journal of management studies Women in management review (Bradford, West Yorkshire, England : 1992) Employee relations Marketing management (Chicago, Ill.) Journal of operations management Leadership quarterly Strategy & leadership Travel weekly (London, England) NZBusiness Human resource management review Business strategy review Harvard business review British food journal (1966) International journal of contemporary hospitality management FoodService director Journal of occupational and organizational psychology Business ethics quarterly California management review Sloan management review Journal of organizational change management Human resource management international digest Travel trade gazette UK and Ireland Personnel review Strategic change Learning organization Journal of business strategy Business horizons Journal of international business studies Beverage industry International journal of business and management Strategic direction (Bradford, England) Tourism management (1982) Academy of Management journal Journal of services marketing Industrial marketing management B to B Management learning Brand strategy Long range planning Commercial motor Qualitative market research Journal of marketing management Management science Strategic management journal Journal of management development Leadership & organization development journal		Sustainability in the Hospitality Industry : principles of sustainable operations (2009) / Sloan, Philip Handbook of hospitality strategic management (2008) / Olsen, Michael D. Supervision in the hospitality industry : applied human resources. (5th ed, 2007) / Miller, Jack E. International human resource management : managing people in a multinational context (5th ed, 2008) / Dowling, Peter Managing front office operations (7th ed, 2005) / Kasavana, Michael L. Hospitality strategic management ; concepts and cases (2nd ed, 2010) / Enz, Cathy A. Food and beverage service (6th ed, 2002) / Lillicrap, D. R. Services management : the new paradigm in hospitality (2007) / Kandampully, Jay Hotel front office management (4th ed, 2007) / Bardi, James A. Hospitality 2010 : the future of hospitality and travel (2006) / Cetron, Marvin J. Services management : an integrated approach (2nd ed, 2003) / Looy, Bart van Strategic management in the hospitality industry (3rd ed, 2008) / Olsen, Michael D. Service operations management : strategy, design, and delivery (1997) / Hope, Christine International hospitality management : concepts and cases (2007) / Clarke, Alan Planning research in hospitality and tourism (2008) / Altinay, Levent Marketing for hospitality and tourism (3rd ed, 2003) / Kotler, Philip Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom The management of service operations / J. Nevan Wright and Peter Race. (2nd ed, 2004) / Wright, J. Nevan Case study research : design and methods (4th ed, 2009) / Yin, Robert K. Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. Hospitality marketing : an introduction (2004) / Bowie, David Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Principles of hotel front office operations (2nd ed, 2000) / Baker, Sue Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Hospitality management : an introduction (2nd ed, 1998) / Knowles, Tim Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Entrepreneurship in the hospitality, tourism and leisure industries (1999) / Morrison, Alison J. Developing hospitality properties and facilities (2000) / Ransley, Josef Introduction to the hospitality industry (6th ed, 2006) / Powers, Thomas F. Accommodation management : a systems approach (1993) / Jones, Christine Hotel management and operations. (4th ed, 2007) / Rutherford, Denney G. Leadership : a critical text (2008) / Western, Simon Human resource management in the hospitality industry (7th ed, 2000) / Boella, M. J. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Organizational behaviour / David A. Buchanan, Andrzej A. Huczynski. (7th ed, 2010) / Buchanan, David A. Introduction to hospitality operations : an indisposable guide to the industry (2nd ed, 2002) / Jones, Peter Marketing for hospitality and tourism (4th ed, 2006) / Kotler, Philip Principles of hospitality law (2nd ed) / Boella, M. J. 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