Handbook of hospitality strategic management| (2008) / Olsen, Michael D.

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JOURNALS		BOOKS
Cornell hotel and restaurant administration quarterly		Hospitality strategic management ; concepts and cases (2nd ed, 2010) / Enz, Cathy A. Managing front office operations (7th ed, 2005) / Kasavana, Michael L. International hospitality management : concepts and cases (2007) / Clarke, Alan Principles of hotel front office operations (2nd ed, 2000) / Baker, Sue Principles of hospitality law (2nd ed) / Boella, M. J. Yield management : strategies for the service industries (1997) / Ingold, Anthony Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Service operations management : improving service delivery (3rd ed, 2008) / Johnston, Robert Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Managing people : a guide for managers in the hotel and catering industry (2nd ed, 2000) / Riley, Michael Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Human resource management in an international context (2006) / Lucas, Rosemary The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Marketing for hospitality and tourism (4th ed, 2006) / Kotler, Philip Hospitality facilities management and design (1992) / Stipanuk, David M. Food and beverage management. (3rd ed, 1998) / Davis, Bernard Hotels and resorts : planning, design, and refurbishment (1995) / Lawson, Fred Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Hospitality marketing (1996) / Wearne, Neil Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Behavioural studies in hospitality management (1995) / Carmouche, Rita Organizational behaviour for hospitality management (1994) / Wood, Roy C. Culture's consequences : comparing values, behaviors, institutions, and organizations across nations (2nd ed, 2001) / Hofstede, Geert Business research : a practical guide for undergraduate and postgraduate students (1997) / Hussey, Jill Operations management (2nd ed, 2005) / Hill, Terry Management theory and practice (6th ed, 2004) / Cole, G. A.