- Customer relationship management (Malibu, Calif.)
- Business economics (Cleveland, Ohio)
- Journal of product & brand management
- Journal of the Academy of Marketing Science
- Journal of business & industrial marketing
- Journal of services marketing
- Managing service quality
- Cornell hotel and restaurant administration quarterly
- International journal of quality & reliability management
- Journal of marketing
- Journal of international business studies
- Business process management journal
- Marketing intelligence & planning
- Strategic management journal
| | - Customer relationship management (2005) / Peelen, Ed
- Advances in relationship marketing (1995) / Payne, Adrian
- Customer relationship management : concepts and tools (2004) / Buttle, Francis
- Relationship marketing : creating stakeholder value (2002) / Christopher, Martin
- CRM : redefining customer relationship management (2002) / Peel, Jeffrey
- Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin
- Research methods for business students (5th ed, 2009) / Saunders, Mark
- Consumer behavior and marketing strategy (7th ed, 2005) / Peter, J. Paul
- Research methods for business students (4th ed, 2007) / Saunders, Mark
- Operations management (5th ed, 2007) / Slack, Nigel
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