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Customer relationship management : concepts and technologies| (2nd ed, 2009) / Buttle, Francis

book: http://library.hud.ac.uk/catlink/bib/589812

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  1. Customer relationship management (Malibu, Calif.)
  2. Business economics (Cleveland, Ohio)
  3. Journal of product & brand management
  4. Journal of the Academy of Marketing Science
  5. Journal of business & industrial marketing
  6. Journal of services marketing
  7. Managing service quality
  8. Cornell hotel and restaurant administration quarterly
  9. International journal of quality & reliability management
  10. Journal of marketing
  11. Journal of international business studies
  12. Business process management journal
  13. Marketing intelligence & planning
  14. Strategic management journal
 
  1. Customer relationship management (2005) / Peelen, Ed
  2. Advances in relationship marketing (1995) / Payne, Adrian
  3. Customer relationship management : concepts and tools (2004) / Buttle, Francis
  4. Relationship marketing : creating stakeholder value (2002) / Christopher, Martin
  5. CRM : redefining customer relationship management (2002) / Peel, Jeffrey
  6. Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin
  7. Research methods for business students (5th ed, 2009) / Saunders, Mark
  8. Consumer behavior and marketing strategy (7th ed, 2005) / Peter, J. Paul
  9. Research methods for business students (4th ed, 2007) / Saunders, Mark
  10. Operations management (5th ed, 2007) / Slack, Nigel

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