Business process re-engineering : myth and reality| (1994) / Coulson-Thomas, Colin

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JOURNALS		BOOKS
		Business process redesign : a view from the inside (1997) / Braganza, Ashley BPR in the public sector : an overview of business process re-engineering (1994) / Central Computer and Telecommunications Agency Business process reengineering : breakpoint strategies for market dominance (1993) / Johansson, Henry J. Managing business processes : BPR and beyond (1996) / Armistead, Colin G. Operations and the management of change. (1997) / Gilgeous, Victor